Take your money don't get back to you

Purple Travel - www.purpletravel.co.uk
★★★☆☆
3.5
From 188 reviews
62.0% of users recommend this

EricJordan's review of Purple Travel - www.purpletravel.co.uk

“Take your money don't get back to you”

★☆☆☆☆

written by EricJordan on 22/06/2014

I booked my holiday paid my money in full waiting for confirmation 24hours later hotel not available and no suitable alternatives offered at the same level of hotel only lesser grade hotel or pay another £400. On the back of my booking and a reference I have paid for hotel parking and airport taxis. They don't care think sorry will fix everything and I have to wait for my money back.... No one available to speak to above the booking girl no managers no customer service just a refund offered not a superior holiday.... Disgusting in every aspect by the time I get my money back the flights won't be available and the cost of the holidays will have increased.

I would have liked to been given a exact match or superior holiday with the flights booked.

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Reviewgirl2014's Comment

Written on: 24/06/2014

My update about this is Purple Travel lied to me for 24 hours telling me that the holiday was not available any longer hence the reason to cancel and they use the Hays systems - this was absolute rubbish as I managed to get in writing from another agent from Hays a live quote showing my holiday with the same flights, seats and hotel but for another £600... I then contacted the head of the group Hays Travel where all I can say is they have been exceptional. Purple Travel gave me a nightmare 24 hours, Hays Travel mopping up Purple's mess have gone above and beyond my expectations all of their staff have been accommodating, kind friendly and actually willing to help and see it from my point of view. If you do want to book a holiday I highly recommend Hays Travel but stay clear of Purple the lying cheating company!!!

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