Worst customer services & not even been on our holiday yet

★★★☆☆
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63% of users recommend this

AVOID_PURPLE_TRAVEL's review of Purple Travel - www.purpletravel.co.uk

★☆☆☆☆

“Worst customer services and not even been on our...”

Written on: 03/10/2013 by AVOID_PURPLE_TRAVEL (1 review written)

Visit www.purpletravel.co.uk/

Automatic message telling you that they can take the stress out of booking your holiday with fantastic value, only to find that, after checking online 2 mins after booking that First Choice offer the same holiday for £150 less (Purple Travel price £900)
No booking confirmation yet 20 hours after taking our money!
Contacted customer services....if you can call them that...explaining our issues about price and luggage allowance, only to be told to complain to ABTA because it won't affect "him" and all they are interested in is their profit margin (can't believe the guy actually said that!!)...or lack of it apparently!!
Can't wait to go away and hopefully the holiday will prove to be better than the booking experience..God be with us and everything that we could possibly cross will be tightly crossed!!!!
AVOID BOOKING WITH THIS UNPROFESSIONAL COMPANY!!!!

By Purpletravel.co.uk

Written on: 16/10/2013

Hi,

We are genuinely sorry to hear of your bad experience after booking with Purple Travel. If you can send an e-mail to admin@purpletravel.co.uk with your reference number (beginning with HAY) we will investigate this matter immediately.

Many thanks,

Purple Travel

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Clairecrn's reply to Purpletravel.co.uk's Comment

Written on: 16/10/2013

Sounds like the same guy I had problems with! He is extremely rude....maybe we should go to watchdog they are definitely the sort of company to show up on there!!!

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By Purpletravel.co.uk

Written on: 17/10/2013

Hi,
Thanks for your feedback. We're very sorry to hear you had problems when booking with us. If you could email us with the details we will look into the matter straight away.

Many thanks,
Purple Travel

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