Pitchup.com Reviews - www.pitchup.com

★★★★★
4.6 / 5
From 6 reviews
94% of users recommend this
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★★★☆☆

“Can be heavy handed.”

Written on: 28/08/2014

We used to have our campsite with pitchup and they provided us with plenty of bookings but they don't make clear that the fee they take is 15% commission not a deposit. The campsite does not receive any of that fee. One of our customers left a review that Pitchup did not like. They contacted us to tell us we must comment on the review. We have a policy that reviews are the views of the customer at that time and we do not comment on them. Pitchup have removed us from their website because we… Read Full Review

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★★★☆☆

“BOOKING AT PITCHUP.COM”

Written on: 07/08/2013 by SandyfromPerranporth (1 review written)

I could not put in the ages of the children and it would not let me proceed without adding them. In the end I just booked two adults in and will add the children when I get confirmation from the camp site. If that causes a problem I will come back to pitchup.com Otherwise booking was slick… Read Full Review

Pitchup's Response to SandyfromPerranporth's Review

Written on: 12/08/2013

Thank you for your feedback. Having spoken to you we believe this was a problem with your screen brightness and this has now been rectified.

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★★★☆☆

“Good Site, Loads of parks but site crashes during payment”

Written on: 06/06/2013

Great Site for booking campsites but this site crashes whenever I try to pay via PayPal which is a pain as I have to use Credit Card which is not ideal… Read Full Review

Pitchup's Comment

Written on: 06/06/2013

Sorry to hear about the PayPal problem - please could you send us some more details at enquiries@pitchup.com on what browser/machine you're using? We're receiving many bookings via PayPal each day and haven't been able to find any problems! Thanks.

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★★★☆☆

“Paying Balance”

Written on: 28/04/2013

No easy way (direct link) to pay balance. Why is there no option to pay in full? And perhaps there should be a "maybe" option to the question "would you recommend to a friend"… Read Full Review

Pitchup's Comment

Written on: 29/04/2013

Thank you for your feedback. Many of our park owners take the balance on arrival but we are working on a more streamlined method with park owners who require payment in advance.

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★★★☆☆

“Good prices and availability however upon booking not...”

Written on: 18/04/2012 by soniamccall (1 review written)

Good prices and availability however upon booking not clear on how or where to pay remaining balance… Read Full Review

Pitchup's Response to soniamccall's Review

Written on: 21/04/2012

Thank you for your comment. We display this information on the campsite, booking and confirmation pages and in the confirmation email. Please contact us and we will be happy to forward it: http://www.pitchup.com/about/contact/.

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★★★☆☆

“Site review (impartial)”

Written on: 13/08/2011

I have not used this site before! But basing my opinion on the webpage & links. Being a avid camper of various modes I am always looking for new ways and innovative sites and places to camp. From the web page the first thing I found was it was very very busy? In that there was to much going on and after a few minutes I was bored, confused and switched off from looking. Although the information on the page is good and informative I think it needs a new lay out for those that are browsing the… Read Full Review

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