Pitchup.com Reviews - www.pitchup.com

★★★★★
4.6 / 5
From 3 reviews
94% of users recommend this
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★★☆☆☆

“Puzzled???”

Written on: 09/06/2013

I used this facility for the first time to get as booking for a pitch at Thurston Manor. My stay was booked for 31/5/13 - 3/6/13 and I paid £11.48 deposit on line with the balance of £65.02 to be paid on arrival. However when we arrived at the Campsite they had no idea of the deposit and in fact I was charged a totally different and I may say a lot cheaper price. Can you please explain this? I am not sure if I will use your website again but I am interested to hear your comments. … Read Full Review

Pitchup's Comment

Written on: 10/06/2013

Sorry to hear about this problem. Parks enter their own pricing and availability onto Pitchup.com, and we have sent many bookings to Thurston Manor without problems. We are liaising with the park to find out what the problem was with this booking and will ensure someone gets back to you.

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Pitchup's Comment

Written on: 14/06/2013

Thank you for your patience. We have now heard back from Thurston Manor and they will be contacting you to pass on apologies direct: the booking was received by the reception team and entered into the system but an incorrect discount was applied.

Apologies for this mishap and we hope that this doesn't prevent you from using Pitchup.com in future.

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★★☆☆☆

“Booking from Overseas is a nightmare!!!”

Written on: 30/05/2013

We have booked fron Germany and we have used paypal. It is now less than 10 days for our arrival and the total amount should have been deducted from our account. But no only the deposit was taken. Now the warning if the full amount was not paid within 30 days of arrival the pitch will be given to somebody else. Why do you not take the full amount and confirm!! What we are to do now? Pay on arrival and take the risk? Or what? We do not even have a bank account of your to transfer the rest via… Read Full Review

Pitchup's Comment

Written on: 31/05/2013

Pitchup.com only takes the deposit from your card or PayPal account - we do make this clear throughout the booking process and in your booking confirmation email.

Instructions for paying your balance are explained in your booking confirmation email, together with the campsite's contact details for payment. Please contact us if you require us to resend this to you.

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★★☆☆☆

“Great idea if it worked”

Written on: 26/05/2013

I just requested for sites within 30 miles of my town, found one booked it and then checked route, only to find its 55 miles away! So now stuck with a longer drive… Read Full Review

Pitchup's Comment

Written on: 26/05/2013

Sorry to hear you had this problem. All distances are "as the crow flies" and we do feature a couple of warnings on the listing page about this, and have a directions finder in every location tab. We hope to add driving distance in the future.

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