Pitchup.com Reviews - www.pitchup.com

★★★★★
4.6 / 5
94% of users recommend this
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★★★★★

“Easy to use, fab idea.”

Written on: 20/08/2013 by TheCaravanCarrs (1 review written)

We had no idea where to go for our first caravan holiday. This site is brilliant. The reviews are honest & the booking process very easy to use. I will definitely be using this site again… Read Full Review

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★☆☆☆☆

“be careful”

Written on: 20/08/2013

All though the description on Pitch up leads you to believing you have paid a deposit - which is quite clear on your booking form - what your not told is that the deposit doesn't hold your booking it is commissioned directly to pitch up. I found this out when I went to make enquiries to chosen campsite only to be told that no money had been put down to reserve my pitch. I was told that the deposit I supposedly paid was in fact commission to pitch up yes a booking was sent to campsite but no… Read Full Review

Pitchup's Comment

Written on: 20/08/2013

Thank you for your feedback but this isn't correct. We issue a confirmation which the campsite agrees confirms your booking and guarantees your pitch. However, if after your booking the balance payment terms are not met (which are clearly stated on our booking form and confirmation email), a campsite which requires payment up front may still cancel your pitch.

Please contact us at enquiries@pitchup.com and we will investigate.

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★★★★★

“Quick, easy and fun”

Written on: 20/08/2013

Really easy to use and simple. Just what you need for those busy days… Read Full Review

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★★★★★

“Brilliant website for finding your ideal camping holiday”

Written on: 19/08/2013

I am so pleased to have found this website! It has a really user-friendly design and appearance. Really simple to use yet full of excellent features. I love that you can search by region and that you can search by specific criteria such as family friendly etc. The location, local attractions and reviews are really useful and it is great that the campsite owners can respond to reviews too. Best of all is that you can check availability at the click of a button and then it is so quick and… Read Full Review

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★★★★☆

“A Simple and straight forward process”

Written on: 16/08/2013 by Horch (1 review written)

I'm new to this lark... Having camped as a boy in various modes; tents (by foot or by car) static caravan and by far my favourite was the motorhome. So as an adult my love affair with the motorhome style of camping has started again with my two children. Now I remember (I'm sure not accurately) just turning up to places and pulling out the step, filling a water carrier and going to play with kids on the site all within about 30 mins of getting there. I never once stopped to think how we… Read Full Review

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★☆☆☆☆

“Pitchup failed campsite and campers let down by bad...”

Written on: 15/08/2013 by whitetiger21 (1 review written)

I recently used pitchup for the first time to book a campsite at the New Forest. I was initially very impressed with the booking system, quick and simple to use. Unfortunately, I was contacted prior to my stay that the owners of the campsite were having problems with their neighbours and had to close their campsite down. I was disappointed more for the campsite owners that they had been forced into that situation, and they owners have kindly sent me a cheque to refund the booking fee. I… Read Full Review

Pitchup's Response to whitetiger21's Review

Written on: 16/08/2013

Thanks for your feedback. Sorry to hear that you've been informed that Pitchup.com has not refunded anyone - this is not correct and the campsite has not responded to communications from Pitchup.com to resolve these issues.

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★★★★★

“brill ”

Written on: 15/08/2013

All very good would recommend to friends and familey… Read Full Review

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★★★★★

“So easy to use”

Written on: 14/08/2013

Brilliant way to book so easy to do just the job to book weekends or weeks away good service… Read Full Review

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★☆☆☆☆

“We own a campsite DONT book through Pitchup.com”

Written on: 13/08/2013

We advertised on pitchup.com the money they take from you is a commission they charge YOU, It doesnt go to the campsite !!! . When we had to cancel some bookings through no fault of our own pitchup turned our back on us and at least initially would not refund any of the campers. We had refund some of them out of our own pocket even though we never had the money in the first place. They did eventually refund some of the customers but this is because they directly contacted them to complain. We… Read Full Review

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★★★★★

“oh so simple”

Written on: 13/08/2013

So simple browse, find and book just how it should be… Read Full Review

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★☆☆☆☆

“Refunds on booking fee when a campsite cancels your...”

Written on: 12/08/2013 by dondg (1 review written)

Do not use pitchup.com Dreadful on refunds of deposits when the campsite you book pulls out. Do not book through pitchup. No doubt this review will not appear on this site as this is another bad one… Read Full Review

Pitchup's Response to dondg's Review

Written on: 12/08/2013

Dear Mr Douglas,
Thank you for your feedback but you don't appear to contacted us for a refund - kindly email us on enquiries@pitchup.com and we will investigate your query. Campsites do tend to refund customers by claiming on their insurance if they are unable to fulfil the booking but we are happy to look into this.
We're unsure what you mean by the comment about bad reviews on this site as the majority of reviews we've received have been positive.
Kind regards,
Pitchup.com

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Dondg's reply to Pitchup's Comment

Written on: 12/08/2013

The campsite Strawberry Fields contacted you as they cancelled and they have told me that you were not getting back to them...they even offered to refund me themselves but I didn't think was fair.

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Pitchup's reply to Dondg's Comment

Written on: 13/08/2013

We've been in regular contact with Strawberry Fields. Please contact us via email.

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★☆☆☆☆

“confusing and misleading”

Written on: 11/08/2013 by tiggik (1 review written)

Does not state that you will have to ay a deposit to pitchup.com and then the rest of thre fee to the campsite think this is very misleading would prefer just to pay direct to the campsite… Read Full Review

Pitchup's Response to tiggik's Review

Written on: 11/08/2013

Thank you for your feedback however the deposit to Pitchup.com and balance payment method are clearly shown in the price breakdown on the campsite page, and on the booking page before you confirm your booking.

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★★★★★

“EXCELLANT”

Written on: 11/08/2013

It was so strate forward to book, no hassle… Read Full Review

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★★★★★

“very easy to use”

Written on: 08/08/2013 by yoshi19 (1 review written)

very easy and straight forward information to follow. you can see whats available and book straight away which is great for last minute get away. i would recommend to family and friends. great service… Read Full Review

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★★★★☆

“A great place to stay”

Written on: 08/08/2013 by Cankles90 (1 review written)

The owners were really pleasant and helpful, as we were first timers at pitching a tent the owners son helped us put it up and also offered a duvet as I was freezing the first night and we also forgot a table and chairs which again he offered to lend us. Our grandchildren also had a great time listening to him explain about the stones they picked up on the beach. Our overall stay albeit for 3 nights was excellent the facilities (showers, sink for dishes with hot water and toilets) were clean… Read Full Review

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★★★★★

“Used the website today while lying in bed to book a...”

Written on: 08/08/2013

Used the website today while lying in bed to book a few days camping with the kids. Navigation round the site was easy and the feature of holding your details as you click through different campsites was excellent, there is nothing worse than having to retype your details. Will use this site again and again… Read Full Review

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★★★★★

“Easy to use”

Written on: 08/08/2013 by BrianBri1 (1 review written)

The whole process of finding a site, checking availability and making the booking was so straightforward. Much easier than phoning sites. Also the users reviews of sites were useful. I will certainly use it again… Read Full Review

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★★★☆☆

“BOOKING AT PITCHUP.COM”

Written on: 07/08/2013 by SandyfromPerranporth (1 review written)

I could not put in the ages of the children and it would not let me proceed without adding them. In the end I just booked two adults in and will add the children when I get confirmation from the camp site. If that causes a problem I will come back to pitchup.com Otherwise booking was slick… Read Full Review

Pitchup's Response to SandyfromPerranporth's Review

Written on: 12/08/2013

Thank you for your feedback. Having spoken to you we believe this was a problem with your screen brightness and this has now been rectified.

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★★★★★

“Found booking within minutes”

Written on: 05/08/2013

Easy to use. Plenty of sites to choose from in each area. Clear idea of price and availability on summary page. Hovering gives more information. Site information comprehensive and clear. Very easy to adjust dates without losing place. Payment went through easily. The easiest booking site I have tried. Will definitely use this site again. Nothing not to like… Read Full Review

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★★★★★

“quick and easy”

Written on: 05/08/2013

very easy and users friendly site to use… Read Full Review

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