Refunds on booking fee when a campsite cancels your booking

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dondg's review of Pitchup.com - www.pitchup.com

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“Refunds on booking fee when a campsite cancels your...”

Written on: 12/08/2013 by dondg (1 review written)

Do not use pitchup.com

Dreadful on refunds of deposits when the campsite you book pulls out.

Do not book through pitchup. No doubt this review will not appear on this site as this is another bad one.

Pitchup's Response to dondg's Review

Written on: 12/08/2013

Dear Mr Douglas,
Thank you for your feedback but you don't appear to contacted us for a refund - kindly email us on enquiries@pitchup.com and we will investigate your query. Campsites do tend to refund customers by claiming on their insurance if they are unable to fulfil the booking but we are happy to look into this.
We're unsure what you mean by the comment about bad reviews on this site as the majority of reviews we've received have been positive.
Kind regards,
Pitchup.com

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Dondg's reply to Pitchup's Comment

Written on: 12/08/2013

The campsite Strawberry Fields contacted you as they cancelled and they have told me that you were not getting back to them...they even offered to refund me themselves but I didn't think was fair.

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Pitchup's reply to Dondg's Comment

Written on: 13/08/2013

We've been in regular contact with Strawberry Fields. Please contact us via email.

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