written by on 05/01/2021
Booked hotel accomidation with Otel.com and I am like the rest of the people Accomidation was booked and paid $1496.20 for June 2020 notified in March that because of Covid we would cancel after a lot of emails I was told money would be refunded by end of 2020 no such luck
written by Luissilva51 on 09/06/2020
AVOID AT ALL COSTS! I made a booking and apparently the "supplier" cancelled it and Otel.com simply blamed them for not issuing a refund. So I've been left out of pocket and nobody taking responsibility.
written by KatherineT on 28/04/2020
During the state of this world we were unable to leave our state and the destination state was on lockdown. We could not go on our vacation. No refund given!!!! Not even a partial!! This is unacceptable and poor business. I would give negative 5 stars on this process from the beginning. The room couldn’t even be verified until 2 weeks before the date!!! Several attempts were made to contact them with no responses. A week before we were to leave, We were on lockdown. It took them a month to deny the refund. There was nothing i could do. How is this good business?? If i had known a worldwide issue wouldn’t be enough to warrant a refund i would never have continued with this booking. I was initially booking through another site and was not aware it was Otel until i made the booking. This is also very bad business and should be illegal It’s not a site i would recommend to the devil!!
written by on 28/04/2020
Made a reservation for a eekend at a Paris hotel and prepaid USD 2.000-plus. The hotel/site cancelled the reservation. After a month-long non-response period they flatly rejected my claim for a refund, citing internal reasons. I have had reports that payments are gone when the hotel does not find their reservation, but this tops it: They cancel and pocket the cash. A website to avoid, and one to look into for consumer and law enforcement agencies.
written by BaronReese on 23/07/2019
I booked a hotel with this website back in December, 2018. Reached the hotel to learn my booking was cancelled by the website's supplier hours before check-in without any acknowledgement or warning to me because the supplier "went out of business" or so what I was told. I quickly got on their live-chat service to find out what was going on and the support agent told me what I mentioned above. He then advised me to book with the hotel on the spot (I had a set amount of money I could spend and the neighboring hotels were beyond my price range) and they would refund me my full amount. Basically $110 for the booking from their website and the $500 or so I had to shell out on the spot for the hotel. I was forced to spend that amount because I travelled 7 hours to my destination and didn't want to return back home since I was with others who depended on me for accommodation. Come February after repeatedly contacting them about their promised transfer and they finally ask me for my bank details for the transfer. Then they tell me they can only refund a portion of the amount. I sent my details to them immediately because it had been two months at that point and I wanted my money back as soon as possible. A month goes by, no transfer. I then start to get worried and repeatedly emailed their support staff multiple times over the next few months to which I received not one reply. I opened multiple support tickets all of which were closed or marked as resolved without any communication to me or my permission to close the ticket, which is what a good customer support service does. It's July 22nd today and on their live-chat earlier the advice I got was "Open another support ticket"... PS: Live-chat and email is the only way I can contact them since the phone number on their website never seems to connect or go through.
written by vbh61422 on 05/11/2018
I would say the booking was very nontraditional. I even got an alert from PayPal. I booked through them because my booking was able to be cancelled. With that being said, the booking was legitimate. The resort confirmed they had it. My wife became pregnant and we could not go because of Zika virus. As promised, I was able to cancel my booking. I received a full refund. I have no complaints about this service.
written by on 02/08/2018
We booked three different hotels through otel.com in europe, and all three hotels we had issues with. The biggest issue was that we booked for 2 adults and a child. All three hotels did not have a room booked for a child, or one of them had a room with a baby crib in it. Our child is 9 years old. No one including hotels and otel.com would help. We had to plead and pay extra once at hotels. This was the worst experience ever. Hope these guys close down soon. Their customer service also tried to make us at fault and tell us that we did not specify an age of the child while booking. Actually their website does not let you go any further with your booking if the age of a child is not specified. Never again will i use them or recommend it to anyone at all!
written by 455Rice on 13/05/2018
Do not use this site. I booked a room on this site, and cancelled my booking less than two hours later. They refuse to refund my money. The policy said free cancellation if I cancelled by 3/8. I made the reservation and cancelled it on 3/8. They keep telling me I cancelled on 3/9. I have all the emails from them showing exact dates and times. They still refuse. All I want is my refund. Please do not use this site. They will take your money and run.
written by Ansley392 on 22/04/2018
This company has taken 338euros from my bank but the booking was never made Avoid them like the plague.
written by Dissappointedtoo on 03/12/2017
I booked a hotel on this site for my daughter first anniversary. I made a reservation for a double size or larger bed. When they arrived they were given a room with two twin beds, told they could not have any other room due to how otel.com booked it. What a nightmare for 1 year wedding anniversary. A 0 rating is the lowest given but if I could I'd give worse. I contacted otel.com and was told "read the fine print" and you will see that we don't guarantee any room confirmation.
written by yfHollis282 on 02/12/2017
Terrible experience with these guys!! Not only did we drive 5 hours to find that the hotel did not have a reservation in our name I could not understand them over the phone because of their thick accent, they did absolutely nothing to help us except to refund our money. And then I got a bill for $20 for being on the phone with them because they are in Turkey. If this review deters even one person from booking with them it will be worth my time to write this review!
written by Jermaine425 on 15/11/2017
If you have nothing else to do and enjoy putting yourself thru total frustration and like to say goodbye to your money - book a room thru otel.com. Then because it has a free cancelation policy (as long as the hotel does) which in my case it did - cancel it and spend hours trying to communicate with them and contact them to get your money back. Still have not seen the refund - I think these are the worst customer service and business practices I have every seen. The worst customer experience and still do not know when I will get my money back.
written by Ssj6879 on 05/11/2017
My husband tried to book a hotel from this site, but luckily Wells Fargo stopped the transaction because this site is not real! We tried to contact the sight and Verizon said they could not be contacted. Another number was then suggested and it was person stating he was NOT Otel.com. Do NOT use this site!!
written by Daniel436 on 11/10/2017
I booked two nights at Lake Tahoe Diamond Resort- check in on 7/29/2016 and check out on 7/31/2016. We got emails and also sent confirmation email before we left for the trip. When we get there on 7/29 evening, there was no room for us! After a few months of struggle with the resort, they finally said that they've already refunded money to OTEL.com. However, after dealing with Otel.come for a few months by chatting online with various agents and submitting tickets, I still haven't seen a dime yet. And to call the customer service phone number they proivded, we have to pay for international phone fee!!!! Otel, 1. Get your customer back for the night that you didn't provide the room !! 2. Get a 1800 number for US customer!!
written by MariamBrowne206 on 27/09/2017
Prepaid rooms forn3 nights. The hotel had no information of this prepayment so was charged again for rooms!! No way to contact otel. Com.
written by Marykloss on 01/08/2017
i made a booking with Otel for a twin room. My cousin wanted to join us when she realized she could make the trip. I was able to get a larger room at the same hotel I had booked with Otel. When I contacted Otel they told me that I had made a change and would still be charged for the room we weren't going to use! I wasn't cancelling my room but making a change. So I am now paying for two rooms even though we are using one! The hotel was not able to help us and the room will not be used as I paid Otel for it! No amount of explaining the situation to Otel got me anywhere! I will use Booking .com in the future as they would have allowed this change and I would have been charged for one room and not for another room I was no going to use!
written by poncdeleon on 26/02/2017
Booked a three night stay in Newport Beach, Ca. We were given a confirmation number and a booking reference number. Big Problem. The hotel did not have a room! Don't use Otel.com
written by kyWoodruff369 on 23/02/2017
FEB 2017 Booked hotel in Barcelona with Otel.com and pain in full and booking confirmed, 3 weeks they cancelled and offered an inferior alternative option 10km further from Barcelona centre, please do not trust this company.
written by KingstonHoover on 09/02/2017
im having an horrible issue now. How the hell doo you service the united states yet you don't have a toll free number for us to call? Youre a bunch of sham artist. Im on a "chat", cant answer my ? who refuses to get me a supervisor who said " we don't talk to anyone.. besies it 11pm here we cant help..You guys owe me $$$ my hotel said to call you..they also said I should never book through you company.. the complaints im reading about otel online are beyond disturbing.FOLS PLEASE NEVER DO BUINESS WITH THEM
written by plcr on 02/02/2017
I check my hotel bookings against tripadvisor, and otel.com had obviously accepted some bogus reviews for the hotel I booked for my husband. He had to check out after the first night of his 5 night stay for VERY good reasons. I canceled the reservation the 2nd morning, and opened a trouble ticket on their web site. After providing them with all the documentation and information they requested, a refund was approved. They "told" me by email that they were having problems processing it from their bank, "said" they tried twice, and I finally called them in Turkey after waiting from 11/1/16 to 2/1/17 for the refund. I was "told" they had processed it that morning and an email would follow later in the day. No refund yet, and all the words in quotes above can be replace by the word "lied". I will never, ever do business with this booking site again.Ever.
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