Otel.com Reviews - www.otel.com

★★★☆☆
2.6 / 5
41% of users recommend this
? Ask our helpful community of experts about this product or company
Otel.com - www.otel.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Came Close to Ruining our Vacation”

Written on: 11/05/2014 by Cooper374 (1 review written)

BEWARE of Otel.com: this is not a provider you want to risk your holiday plans with. We recently used them only because they were able to get us a reservation when other 3rd party providers reported that the property we wanted to stay in was full. We were sent a Voucher & they immediately took full payment from our credit card. We gave the voucher to the hotel and they accept it. When we checked out we were told our stay was completely paid for. Later that day, the hotel took full payment from… Read Full Review

Visit otel.com
Report this review
★☆☆☆☆

“Duplicitous advert”

Written on: 08/04/2014 by Bendickedson (1 review written)

I booked through Otel without Googling them first. May be a big mistake. The ad said the money would not come out of my account until I got to the hotel. It was gone from my account by the time I signed off. Now I don't know if the 'voucher' they sent me will be honored or not. I have emailed the hotel to see if I am, indeed, expected and that I have 'paid' for my room. If I am wrong, I will gladly re-post in June and eat my words (figuratively)… Read Full Review

Visit otel.com
Report this review
★☆☆☆☆

“Otel.com review (warning)”

Written on: 22/03/2014

This is to serve as a warning for those tempted by the bargain prices of Otel.com I had never used them nor heard of them previously and had only used the more major booking sites but it was after searching around that I found that they had the best price. In fact for many hotels and destinations they list the best price comparatively. This should have been a warning sign for me and at the time it was so I knew I needed to do some more diligence. I wanted to book a room for an upcoming trip… Read Full Review

Visit otel.com
Report this review
★★★★☆

“Otel.com”

Written on: 20/03/2014 by Kamarid387 (1 review written)

Our holiday in Venice was great and the hotel is more than we expected. Because the hotel photos are a little bit small on the website ( that’s the only negative side of the website i think) I and my girlfriend had no problem while our 4 days stay. We reccommend otel.com. … Read Full Review

Visit otel.com

Turbo01's Comment

Written on: 13/04/2014

This is a hoax and a bogus rewiev.. no name of hotel(wich was so great) but a tiny comment on the size of the pictures on the wsbsite(and thats the only negative side..he thinks... How would think or say anything negative, if there was nothing negative to say(its a defence on all other comments made by numerous people, that this turkish 3'th party bookingcompany speculates in selling things that doesnt exist))
"I and my girlfriend had no problem_while_ our 4 day stay" ..wtf has that got to do with booking rewiev anyway.. reason: there never was any trip, therefore no problem.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Made a booking,realized dates were wrong and contacted...”

Written on: 15/03/2014 by RaymondGoldberg (1 review written)

Made a booking,realized dates were wrong and contacted them within 30 seconds of making the booking the only way I could- via facebook, Obviously the hotel itself would not have received the booking at that stage. otels attitude.... tough... cancel and lose the lot even though there was no cancellation policy linked to this booking. Never again. use at your own peril… Read Full Review

Visit otel.com
Report this review
★☆☆☆☆

“Hotel we booked had no rooms available”

Written on: 19/02/2014 by silvertonhill (1 review written)

We booked in October 2013 our trip to India. We booked our hotel via Otel.com in Agra. Trident Hotel Agra. We booked the hotel for 7 nights. We arrived on February 5 at the nice Trident Hotel in Agra, close to the Taj Mahal. The hotel was not aware of any booking albeit I received a voucher from Otel.com that the hotel was booked and paid. The manager of the hotel told us that no hotel-room was available in Agra as there was a congress. He discussed the issue with Otel com agent in India a… Read Full Review

Visit otel.com
Report this review
★★★★★

“MY FEARS WERE UNFOUNDED”

Written on: 18/02/2014 by deandownunder (3 reviews written)

If a business does the wrong thing by me I am the first to give negative feedback but after making a booking with Otel.com some months ago and paying up front I want to inform users of this business about my dealings with them. The price they offered was cheaper than everyone else and the booking process very smooth with a confirmation arriving simultaneously. I always read review sites and was a little concerned but in this case decided to see for myself. Unfortunately 3 weeks out from… Read Full Review

Visit otel.com
Report this review
★☆☆☆☆

“DO NOT BOOK WITH THEM”

Written on: 12/02/2014 by h1982 (1 review written)

Customer service is AWFUL - they laughed at me and berated me on the phone when I tried to make a complaint. They take your money and do not honour the booking. … Read Full Review

Visit otel.com

Otelcom_Support's Response to h1982's Review

Written on: 24/07/2014

Dear Valued Client,

We are really sorry that you are not happy with your experience with otel.com

Knowing that you are not completely satisfied with our service is a great
disappointment for all of us while we understand that your comments and
dissatisfaction can be a powerful source of information to help us improve our
services and avoid that situations happen again.

We want you to know that we are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us if you only give us a new opportunity.

Also, we can double check with you if you send us a detailed clarification about the problem to us.

Again, please accept our most sincere apologies for any inconvenience you feel we may have caused you.

Best Regards,
Oguz Hasanusta
Social Media & Complaint Management Specialist
otel.com

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“very hard to contact them/they remove bad reviews for...”

Written on: 26/01/2014

Mechthild Ide, Germany it is very hard to contact otel.com when you want to complain. There is no mail like info@ or service@. You can just use some forms that are rarely suitable for your obtain. Then they remove bad reviews for their hotels. For example mine and another I have read for a hotel in San Jose were disappeared one day later. So they fake the quality because they just show the positive reviews. … Read Full Review

Visit otel.com
Report this review
★☆☆☆☆

“Do NOT book with OTEL.COM!!! They do not honour bookings!”

Written on: 22/01/2014

I booked a hotel room with Otel for June this year ONE year in advance as I knew that hotels in the area would fill up fast due to there being a large sporting event happening nearby. Otel immediately took full payment for the room from my credit card at the days of booking exchange rate and sent through a confirmation voucher stating the room had been booked... SIX months later I receive a random email, with no contact details, stating that the hotel is overbooked, however, if we agreed they… Read Full Review

Visit otel.com
Report this review
★☆☆☆☆

“Otel credit card was rejected”

Written on: 19/01/2014

We booked our accommodation through otel.com. Our credit card was debited straight away upon booking. On arrival at the hotel we were told that our booking was not prepaid as otel.com's credit card was rejected. We had to secure our accommodation by using our own credit card (potential double payments). The hotel was very helpful in trying to resolve the issue for us. Eventually the hotel got through to otel.com and resolved the problem. We will not book our future accommodation through otel… Read Full Review

Visit otel.com
Report this review
★☆☆☆☆

“WORST COMPANY EVER”

Written on: 22/12/2013

WORST SERVICE EVER!!! I have never booked with Otel.com before and I never will again. Within 24 hours of booking my reservation I emailed Otel.com and requested a refund and explained my situation. I received a response from Otel.com immediately confirming my refund but the response was for another customer, including their name and reservation number. I tried several times after this to contact Otel.com about my original request and they continued to ignore me and not look into my… Read Full Review

Visit otel.com

Juliahotmail's Comment

Written on: 15/01/2014

It sounds like you got your refund or they never withdraw the money from your account. Lucky you. I am waiting for the past two months for the refund .I wish I checked reviews before booking with them

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Never book with otel.com”

Written on: 06/11/2013

I can only confirm the bad experience with otel.com. I really advise everybody NOT to book a hotel through them. Not realizing that it was otel.com and not hotel.com, I booked a hotel with them. The 1100 $ US were immediately withdrawn from my credit card, but I did not receive any confirmation. When I contacted the hotel, they did not have any bookings in my name. When I was trying to get in touch with otel.com over the phone, I had to wait for over 30 min, until I was finally connected with a… Read Full Review

Visit otel.com
Report this review
★☆☆☆☆

“Horrendous experience ever”

Written on: 15/10/2013

I made a hotel booking through Otel.com through the TripAdvisor website and received a confirmation and a hotel voucher. The day before my flight, I received an email that the hotel could not honor my booking and that they had found me another hotel and could send me a replacement voucher if I wished. I emailed back to say to please send it right away as my flight was the next day. I received no reply. I called the US customer service number on the voucher, and the person on the other line said… Read Full Review

Visit otel.com
Report this review
★☆☆☆☆

“This Outfit Is A Joke!”

Written on: 07/10/2013

I made a booking through this outfit, and no confirmation email was sent. I tried to rectify the situation by email, but got no response. I phoned their 24/7 Lack of Service Line on two occasions, and dealt with two people who spoke a highly incomprehensible form of English over what sounded like a hand-held radio phone with a poor connection. They were both annoyed that I bothered them, with the first guy brusquely telling me to use the internet option (which hasn't worked once in two months)… Read Full Review

Visit otel.com
Report this review
★☆☆☆☆

“Don't book through this company”

Written on: 03/10/2013

I booked two nights at a five star hotel in Amsterdam only to find the hotel offering me a lower grade of room on arrival. The hotel was outstanding in sorting things out the following day, but otel.com refused to take any responsibility even though my contract was with them and not the hotel. They just didn't get it that they failed to deliver what I paid them for and then tried to say the hotel had upgraded me so they owed me nothing. They finally offered me 10% of my next booking but I… Read Full Review

Visit otel.com

Mac466's Comment

Written on: 23/12/2013

may i ask what hotel as i have seen a suite at a good price also at a 5 star amsterdam hotel vio otel.com. it is for a anniversary gift so could do without the hassle.

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Call Centre Rudeness Lost Me”

Written on: 16/09/2013

As a member who was very satisfied I was astonished at the reception that i got from a staff member at the Call Centre. Firstly it took 3 hours for the 24hr. Centre to answer my call. Then the fellow who answered would not give his name and told me to be quick because this was an emergency line. Then he told me that he could not help because he only dealt with Facebook promotions. I gave up and booked elsewhere. I'm considering my membership as I write… Read Full Review

Visit otel.com
Report this review
★★★★★

“Best way to Book”

Written on: 02/08/2013

I am very pleased with otel.com and its customer care service. Lisa Karlsson from the customer care service of otel.com help me out regarding some booking queries so efficiently and quickly that i am now a fan of this website. I will recommend this website to everybody. Keep it up good job… Read Full Review

Visit otel.com
Report this review
★★★★★

“Excellent service”

Written on: 28/07/2013 by serene55 (1 review written)

Well, I was a bit sceptical as I read some of the negative reviews here. However, I've been pleasantly surprised. The service exceeded my expectations All matters were handled professionally. I could cancel my booking virtually at the last minute and the money was paid back immediately. I also was able to speak to the customer support immediately. Overall a highly recommandable agency… Read Full Review

Visit otel.com
Report this review
★☆☆☆☆

“Avoid like the Plague!”

Written on: 17/06/2013 by OtelHater (1 review written)

I tried to book a hotel thru Otel.com in early April 2013. Upon entering all details including payment information, the message I get on-line is that the room is unavailable. I immediately phone customer service inquiring about this message. There is loud music in the background and it is extremely difficult to hear the service representative! He says that, the message means that the hotel is full. Then I lose contact with him. I immediately phone back and no-one answers the phone. Terrible… Read Full Review

Visit otel.com
Report this review
overview
otel.com