Otel.com Reviews - www.otel.com

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Latest Reviews

★☆☆☆☆

“no changes allowed!”

Written on: 01/08/2017 by Marykloss (1 review written)

i made a booking with Otel for a twin room. My cousin wanted to join us when she realized she could make the trip. I was able to get a larger room at the same hotel I had booked with Otel. When I contacted Otel they told me that I had made a change and would still be charged for the room we weren't going to use! I wasn't cancelling my room but making a change. So I am now paying for two rooms even though we are using one! The hotel was not able to help us and the room will not be used as I… Read Full Review

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★☆☆☆☆

“Not Reliable”

Written on: 26/02/2017 by poncdeleon (1 review written)

Booked a three night stay in Newport Beach, Ca. We were given a confirmation number and a booking reference number. Big Problem. The hotel did not have a room! Don't use Otel.com… Read Full Review

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★☆☆☆☆

“WARNING DO NOT USE THIS COMPANY”

Written on: 23/02/2017 by kyWoodruff369 (1 review written)

FEB 2017 Booked hotel in Barcelona with Otel.com and pain in full and booking confirmed, 3 weeks they cancelled and offered an inferior alternative option 10km further from Barcelona centre, please do not trust this company… Read Full Review

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★☆☆☆☆

“AVOIDD AT ALL COSTS!!! research them online!!”

Written on: 09/02/2017 by KingstonHoover (1 review written)

im having an horrible issue now. How the hell doo you service the united states yet you don't have a toll free number for us to call? Youre a bunch of sham artist. Im on a "chat", cant answer my ? who refuses to get me a supervisor who said " we don't talk to anyone.. besies it 11pm here we cant help..You guys owe me $$$ my hotel said to call you..they also said I should never book through you company.. the complaints im reading about otel online are beyond disturbing.FOLS PLEASE NEVER DO… Read Full Review

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★☆☆☆☆

“Terrible vetting of hotel, and no refund after 3 months”

Written on: 02/02/2017 by plcr (1 review written)

I check my hotel bookings against tripadvisor, and otel.com had obviously accepted some bogus reviews for the hotel I booked for my husband. He had to check out after the first night of his 5 night stay for VERY good reasons. I canceled the reservation the 2nd morning, and opened a trouble ticket on their web site. After providing them with all the documentation and information they requested, a refund was approved. They "told" me by email that they were having problems processing it from… Read Full Review

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★☆☆☆☆

“Avoid booking through OTEL.COM”

Written on: 28/09/2015 by skCassidy195 (1 review written)

Reserved deluxe room with bed and breakfast through Otel.com from 15-30/10/14 had to check out on 17/10/15 as the room was very small for three adults(worse than dormitory style). Room was set up for our arrival. Fridge nor safe worked properly. The terrace pool was disgusting and more a childs paddling pool. The canteen was dirty, choice of breakfast was poor and the staff had body odor and saw cockroaches running about. They have not refunded our money inspite of many requests. We were… Read Full Review

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★☆☆☆☆

“beware of OTEL.com”

Written on: 11/09/2015 by pgSandoval246 (1 review written)

Booked a room through trivago with OTEL.. I had book 8 nights in a 4 star hotel. Paid in full with my visa. Arrived at hotel and they told me they did not have my reservation. Said I was booked into another. Went to the other place and it was scary. A 1 star at best. Not a place for my family.....very, very bad. Could not get ahold of OTEL as they had given me customer service numbers that were not valid. left the hotel after 6 hours. been fighting for 6 weeks now to get a refund but they will… Read Full Review

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★★★★★

“Everything worked out brillant”

Written on: 02/09/2015 by Gunnerr141 (1 review written)

i used the otel.com website in june 2015 to book a reservation for 3 people in florida in august, after reading the reviews on here i panicked and almost cancelled my booking, i also read on here that people has difficult getting refunds so i figured what was the point on cancelling if i was going to get my money back anyway might as well take the change it would work out for me! i kept close contact with my hotel the during this time ringing regular, asking stupid question just to see that my… Read Full Review

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★☆☆☆☆

“don't trust them”

Written on: 25/06/2015 by Michaelc75011 (1 review written)

Don't trust Otel.com. They cancelled my booking 4 months after the original booking because my hotel was supposed to be "overbooked", but it's available for booking (at otel.com and other platforms) at a much more expensive price.They proposed an alternative but instead of a 5 stars hotel with Hammam and Sauna they offered me a 2 stars hotel with basically nothing. They should not be trusted. … Read Full Review

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★☆☆☆☆

“Not legitimate web site and poor response no...”

Written on: 06/06/2015 by francoisSigrist (1 review written)

Been trying to contact their management as they use rates which are not for the public and create many issue of rate parity. No one on this web site can answer or want to assist to resolve the issue. This is not an honest way to do business! Hope this message get heard and seen by their top management to contact me ! Francois… Read Full Review

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Francoissigrist's Response to francoisSigrist's Review

Written on: 06/06/2015

Whne I talk about Management I am talking about Otel.com Management!!

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★☆☆☆☆

“Don't book hotels from Otels.com”

Written on: 13/05/2015 by RomeoLo (3 reviews written)

I have booked a hotel on Otels.com. 2 days later, I checked the reservation by myself, the reservation was cancelled because they could not get the room. I am angry about this because they have not notified me about the cancellation. If I go to the hotel, I will got no room to stay!! Something more, there is no any message from Otels.com that I have sent the complaint. When I got my credit card payment, they had charged me for my bookings even it was unsuccessful… Read Full Review

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Tugayozgul's Response to RomeoLo's Review

Written on: 29/05/2015

Dear Valued Client,

Thank you for your notification about the inconvenience with your otel.com experience.

Knowing that you are not completely satisfied with our service is a great
disappointment for all of us while we understand that your comments and
dissatisfaction can be a powerful source of information to help us improve our
services and avoid that situations happen again.

Could you please provide us your name,your e-mail address and your reservation number to check our system for you. We wish that we could find a good solution or provide you more information.

Kindest Regards,

Tugay Özgül

Otel.com/ Customer Experience Specialist

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★☆☆☆☆

“DO NOT BOOK”

Written on: 24/01/2015 by 69O'Connell (1 review written)

I went onto Otel to book a hotel for my holidays in May. While trying to pay for the hotel on the website it said that the payment had been declined and the reservation wasn't made. I tried a few times but it said the same thing again. I then looked at my bank account seeing that they had charged me the €790 without giving me a confirmation or reservation. I called the customer service which is basically a bunch of foreigners that can't speak English and after ten minutes the woman said they… Read Full Review

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★★★★★

“ All worked ok for me!!”

Written on: 26/10/2014

I booked for my family (an expensive hotel for seven people) and then saw the reviews, I had quite a few sleepless nights. My son rang the hotel direct and found that everything was in order for our October break and my fears were unfounded. I had no problems with this company and would use them again. I had emails reminding me to print off the prepayment vouchers for the hotel and take them with me. Thank you Otel.com… Read Full Review

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★★★★☆

“unexpected good service”

Written on: 22/10/2014 by IndiaHooper35 (1 review written)

I booked a hotel through them, great price and exactly where I needed to be. THEN I read all the dreadful reviews. I had to cancel due to a change in travel plans and was watching credit my card statement anxiously for refund, thinking I would have a battle on my hands, but it came in full came in a week! Great service I think… Read Full Review

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★☆☆☆☆

“Disgraceful service”

Written on: 14/10/2014 by Mexie (1 review written)

We booked a weekend break to Edinburgh on August 2nd 2014 to arrive October 10th 2014' My husband printed our prepaid accommodation voucher and set off on the long drive. We rang the 4 star Craigiebield House Hotel to let them know we would be late. We were told that we had been double booked and that they had booked us in what turned out to be a 3 star? No central heating, no toilet roll, two unsealed tea bags and the list goes on. I tried to ring the 24/7 number that is in fact a USA number… Read Full Review

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By Otel.com

Written on: 13/11/2014

Dear Valued Client,

The purpose of this letter is to convey to you our sincere apologies for any
inconvenience you may have experienced during this situation.

Knowing that you are not completely satisfied with our service is a great disappointment
for all of us while we understand that your comments and dissatisfaction can be a
powerful source of information to help us improve our services and avoid that situations
happen again.

We want you to know that we are committed to you, our valued customers, and are
taking immediate corrective steps to regain your confidence in us if you only give us a
new opportunity.

Also we can take this case again if you can just advise us your tracking id.

Again, please accept our most sincere apologies for any inconvenience you feel we may
have caused you.

Best Regards,

Oguz Hasanusta
Social Media & Complaint Management Specialist
otel.com

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★☆☆☆☆

“COMPLAINT NOTICE”

Written on: 28/09/2014 by gkBradley260 (1 review written)

Rishil Jhaveri COMPLAINT NOTICE When I called the hotel in September to cross confirm my booking I was informed that my booking was not confirmed because they have some issue with the prices provided by you to me. I say that due to your internal disputes which is none of my concern I am going through extreme mental harassment and embarrasment. Further my business is getting affected resulting into loss of profits due to the non-confirmation of my hotel booking from your side. I say that I… Read Full Review

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By Otel.com

Written on: 14/10/2014

Dear Rishil Jhaveri

Thank you for letting us know about the problem you encountered with your booking on otel

Primarily, we wish you to accept our deepest apologies for all the inconvenience caused.

As per our records, I can see that your reservation was not able to be confirmed because of the circumstances beyond our control. Accordingly we direcly refunded the total amount back to your side immediately.

Once again, we feel really sorry for the inconvenience.

Best Regards,
Oguz Hasanusta
Social Media & Complaint Management Specialist
otel.com

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Mexie's Comment

Written on: 15/10/2014

Who is this comment to? Why can't I get in touch with otel.com?

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★☆☆☆☆

“stay away rubbish”

Written on: 19/09/2014 by Jakaylaf279 (1 review written)

customer services rubbish whole thing is a joke RUBBISH RUBBISH RUBBISH… Read Full Review

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By Otel.com

Written on: 13/11/2014

Dear Valued Customer,

Please accept our sincere apologies for the inconvenience and distress caused to you with regard to your experience with otel.com

Knowing that you are not completely satisfied with our service is a great disappointment
for all of us while we understand that your comments and dissatisfaction can be a
powerful source of information to help us improve our services and avoid that situations
happen again.

We want you to know that we are committed to you, our valued customers, and are
taking immediate corrective steps to regain your confidence in us if you only give us a
new opportunity and contact us if you are still having the same problem to enable us to double check.

Again, please accept our most sincere apologies for any inconvenience you feel we may
have caused you.

Oguz Hasanusta
Social Media & Complaint Management Specialist
otel.com

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★☆☆☆☆

“No Service, Incorrect information, waste of time”

Written on: 13/09/2014 by 5Lewis (1 review written)

I went to use their site because it had the lowest rate for the hotel I wanted to book. Most websites did not even have a price listed for the days that I was traveling and I later found out through the hotel's own website, otel.com tried to sell a room in a hotel that was already fully booked. When I went to check out, the site would not take my credit card, which lead me to call and have a lengthy conversation with AMEX. After I knew that the credit card was okay, I tried to call Otel… Read Full Review

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By Otel.com

Written on: 13/11/2014

Dear Valued Client,

The purpose of this letter is to convey to you our sincere apologies for any inconvenience you may have experienced during this situation.

Knowing that you are not completely satisfied with our service is a great disappointment
for all of us while we understand that your comments and dissatisfaction can be a
powerful source of information to help us improve our services and avoid that situations
happen again.

We are investigating now the source of the error and we will do our best to solve it out as
soon as possible.

We want you to know that we are committed to you, our valued customers, and are
taking immediate corrective steps to regain your confidence in us if you only give us a
new opportunity.

Again, please accept our most sincere apologies for any inconvenience you feel we may
have caused you.

Best Regards,

Oguz Hasanusta
Social Media & Complaint Management Specialist
otel.com

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★☆☆☆☆

“Avoid at all costs”

Written on: 05/09/2014 by Paulina349 (1 review written)

I just experienced a similar incident regarding Otel.com They sold nights for a hotel in Honolulu that showed sold out on every other web site. They confirmed the dates and charged my card in full immediately after making the purchase. They sent me an email voucher that I am supposed to present to the hotel upon arrival next week. The problem is the hotel has no record of my reservation and truly is sold out and has been sold out for weeks. I have contacted Otel.com and Tourico Holidays… Read Full Review

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By Otel.com

Written on: 04/12/2014

Dear Valued Client,

The purpose of this letter is to convey to you our sincere apologies for any inconvenience you may have experienced during this situation. Knowing that you are not completely satisfied with our service is a great disappointment for all of us while we understand that your comments and dissatisfaction can be a powerful source of information to help us improve our services and avoid that situations happen again. We want you to know that we are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us if you only give us a new opportunity. Also we can take this case again if you can just advise us your tracking id. Again, please accept our most sincere apologies for any inconvenience you feel we may have caused you.

Best Regards,
Oguz Hasanusta
Social Media & Complaint Management Specialist
otel.com

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★☆☆☆☆

“unprofessional service”

Written on: 26/08/2014 by jorge.coppens (1 review written)

After a refusal to honour their discount promises in one booking, yet another problem with another booking: I recently found out that my reservation in Dubai (8 nights!) is non existing, although otel.com charged my credit card for the full amount more than 3 weeks ago. Fortunately I haven't left yet! Meanwhile, I'm still waiting for an answer from the otel.com customer service… Read Full Review

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By Otel.com

Written on: 13/11/2014

Dear Valued Client,

Thank you for bringing this to our attention.

I can see that it has been a while since your review and I hope the problem has already been resolved. However, if you still think that the problem still exists, kindly provide me your booking it to enable us to check it immediately.

You can send an email to us to contact me.

We want you to know that we are committed to you, our valued customers, and are
taking immediate corrective steps to regain your confidence in us if you only give us a
new opportunity.

Best Regards,

Oguz Hasanusta
Social Media & Complaint Management Specialist
otel.com

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