Avoid avoid avoid

On The Beach Holidays - www.onthebeach.co.uk
★★☆☆☆
2.1
From 1605 reviews
30.0% of users recommend this

Craftycarper2004's review of On The Beach Holidays - www.onthebeach.co.uk

“Avoid avoid avoid”

★☆☆☆☆

written by Craftycarper2004 on 22/01/2016

Still awaiting a refund for my holiday 2 months after On The Beach cancelled it. There excuse is that the airline has not refunded them so they will not refund me and will not do so until the airline refund them!
If they cannot afford to refund me £450 what does this tell you about them, are they really financially a safe company to give your hard earned money to?
I used them as they were cheaper than the mainstream companies but the old saying "you get what you pay for" is so true, a rubbish service from a very poor company who obviously have no regard for its customers.
I will never use them again and would never recommend them.

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Natty6's Response to Craftycarper2004's Review

Written on: 26/03/2016

I'm in the same situation as you. Cancelled my holiday to Turkey within 24 hours due to the Terrorism going on at the moment - £1500 they were so unsympathetic unhelpful and didn't even offer a destination change all I was given was a reduced cancellation fee which meant i still lose my full deposit of £1500.
I went straight to Thomas Cook explained everything. Completely lost all hope as I was going in circles but was not going to give up, kept emailing and tweeting TC then out of the blue i received a call from TC saying they would grant me a full refund 3 weeks later I 'm still waiting for my money but i'm not giving up!

ON THE BEACH ARE THE WORST HOLIDAY PROVIDERS EVER!! AVOID AT ALL COSTS BETTER TO PAY A BIT MORE

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Onthebeachholidays's Response to Craftycarper2004's Review

Written on: 17/11/2016

Thank you for your feedback.

Unfortunately we are a third party agent and cannot cover the refund due from suppliers, this is not because we cannot supply the funds, it is because the supplier is responsible for the refund and we cannot cover their costs.

I'm sorry you are unhappy with the service however I can assure you that we will do everything we can to provide the refund for you as soon as possible, I hope you have now received this and if you have any issues, please send a message via your MYB account.

Dean

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