written by 422Ashworth on 26/11/2015
Booked with on the Beach this year & traveled to Lloret de Mar. Package holiday Cheap & Cheerful - you get what you pay for... but this was not the problem. Our return Transfer back to Airport did not turn up at our Hotel reception as advised on documentation but collected from a different hotel!!!!!. By the time we had found out, the bus had already left leaving us no alternative but to very quickly hire a taxi at a cost of 143 Euros. We lodged a complaint as soon as we arrived back home in late August 2015 & after numerous reminders & repeating everything that had previously been communicated they have just confirmed that they are not taking any responsibility over the confusing & contradictory information provided between on the Beach & there transport providers.
As rated by our community of reviewers
Oliver243's Comment
Written on: 03/01/2016
I had same experience with otb this year they have never refunded anything, they only respond at all if I write on their Facebook page, they are a dreadful company with zero customer care
Onthebeachholidays's Comment
Written on: 17/11/2016
Thank you for the feedback.
I'm glad that you found On the Beach cheap and cheerful! I can only apologise for any issues that occurred with the transfers, you should be able to find any details and instruction on the transfer voucher included within our confirmation paperwork, this is the information that the supplier has provided.
I hope that our customer care team were able to resolve the issue and that you don't have to experience this issue again.
Dean
Jonnyboy57's Comment
Written on: 01/02/2016
If you purchased two elements from the same provider at the same time this now by law counts as a package holiday, e.g. flight & hotel, hotel & transfer. Incidentally, if you google package holiday travel agents, On the beach come up, but they state that they do not provide package holidays, this is not the case and they should not be saying that. ABTA or your legal cover, home insurance or your credit card legal department should be able to confirm this. Your credit card provider is also liable by law for non supply of goods, section 73. give it a go you have nothing to loose.
Jonnyboy57's Comment
Written on: 30/01/2016
package holiday rules should apply credit card, legal cover