Company website is a farce as are staff!!

On The Beach Holidays - www.onthebeach.co.uk
★★☆☆☆
2.1
30.0% of users recommend this

Armando1984's review of On The Beach Holidays - www.onthebeach.co.uk

“Company website is a farce as are staff!!”

★☆☆☆☆

written by Armando1984 on 24/09/2015

My girlfriend attempted to book a late deal to spend a week with her son for his birthday, after getting error messages twice (I witnessed) she called her credit provider to confirm her card was fine, afterwards called another company and booked the holiday... next day an e-mail from OTB confirming not only 1 holiday but 2 identical (due to the repeated error messages) which she now has to pay! because her card provider has been told there was no issue with that website that day!! 06/08/15 8pm(ish)
Incidently our holiday was great... not happy about paying for the same twice more !

Jonnyboy57's Comment

Written on: 01/02/2016

credit card refund, failure to supply service or goods

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Onthebeachholidays's Comment

Written on: 17/11/2016

Thank you for taking the time to leave feedback.

I'm sorry to hear that you had experienced the issue, I'm not sure why you had received an error message, we would not provide an error message at the time of booking as this is why we have the 48 hour period to confirm the booking.

Within this 48 hours we confirm the booking and contact you if there is any problem, if there is a payment issue this should only be picked up once the order has been requested and the agent checks the booking for you.

I can only apologise for any inconvenience, please email our customer care team to look into this for you, if you need any further assistance please send a message via your MYB account.

Dean

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