written by Kristin446 on 23/09/2015
Having been charged for two taxis and given one, having been charged for two exensive rooms and given a poor alternative, this company would not take responsibility for the error. My family was split and placed at distant ends of the hotel for two days. The hotel blamed Onthebeach stating "they always do this".
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Onthebeachholidays's Comment
Written on: 16/11/2016
Thank you for taking the time to write a review regarding you experience with On the Beach.
I'm sorry to hear you had difficulties with your transfer and you family were split up at the hotel. I hope you were able to resolve the issue. - Mike B