they are the worstttttt

On The Beach Holidays - www.onthebeach.co.uk
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alleyezonioana's review of On The Beach Holidays - www.onthebeach.co.uk

“they are the worstttttt”

★☆☆☆☆

written by alleyezonioana on 26/07/2015

I booked the holiday 2 days ago and when i wanted to print the vouchers for the flight , transport and hotel we noticed that the second passenger name is changed miraculously !!!! we double checked 3 times before submitting and was no way the name was incorrect. they did it un propose !!! this is outrageous , now to change the name they are charging us 130 pounds for their mistake ???????? what kind of company is this???

I will write bad reviews on every website possible !!!

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Nataliegalbraith's Response to alleyezonioana's Review

Written on: 22/09/2015

I come across this site looking for the complaint number and thought I would have a read we are due to fly out next Tuesday and same has happened to us my daughters surname is wrong and same as yourself double triple checked as her name is spelt very different but magically it's changed and now I've to pay name change because apparently I confirmed this the girl on the phone had no people skills nor should she be working in customer service and refused me to speak to a manager so I phoned the airline I fly with not resolved but they where of more help and offering me better advice this is disgusting to treat people in this way something should be done about them

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Alleyezonioana's reply to Nataliegalbraith's Comment

Written on: 23/09/2015

I know . it feels horrible and we didnt even go on the Holliday yet. Im sure 100% we will not use them again !!!!

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Onthebeachholidays's Response to alleyezonioana's Review

Written on: 16/11/2016

Thank you for taking the time to leave feedback.

I'm sorry that you have experienced issues however the change of name may be due to some kind of auto correction or auto fill on the device used, our system books the holiday automatically using the date provided therefore it is not possible for us to input an incorrect name that was not entered when booked online.

The costs to change the name may vary but will depend on the airline. The charges for the change of name are advised in the terms of business and agreed to when requesting the order, this cost is the supplier's charge plus a £30.00 admin fee.

If you experience any further issues please do not hesitate to contact us for further assistance.

Dean

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