On the beach

On The Beach Holidays - www.onthebeach.co.uk
★★☆☆☆
2.1
30.0% of users recommend this

Nickandtrissie's review of On The Beach Holidays - www.onthebeach.co.uk

“On the beach”

★☆☆☆☆

written by Nickandtrissie on 20/07/2015

My family and I have traveled with On the beach a number of times, this will not be repeated.
Just spent over 4k in a 5star (5star my arse)hotel to Egypt which inevitably was the worst holiday I/we have ever had, it has being 2 glorious weeks of pain and aggravation, In fact I am sick of the sound of my own voice moaning.
To start a 30 min transfer from the the airport to the hotel took well over 3 hours, it is the first time I have had to hand my cases through the side window of a bus. It took so long to get to the hotel all the restaurants were closed, the hotel was deserted and only had two staff on duty who only spoke pigeon english could not even tell us the way to the bar so at least we could get a drink as our 6 year old was really dehydrated by this point after our mammoth transfer journey(not a good start).
The next day we found the breakfast restaurant and had a basic breakfast then spent the next 4 hours trying to obtain beach towels, the hotel is run down, had all new staff who took so long to do anything it was painful and to put a cap on it there were only a hand full of English staying at the hotel (who did not have one good word to say about the hotel) the majority of the guests were Russian who also were fed up with the service and just started helping them selves to drinks.
The holiday we chose should have been all inclusive which was not true every thing that should be standard all inclusive was charged for ie internet , drinks, which bars you could use absolutely everything almost.
When the on the beach Rep eventually got in touch all he wanted to do is plug the trips or additional options for hotel upgrades which to me were already included in the monies paid to on the beach previously so as helpful as a chocolate fire guard. The only information we did use was using the hotel taxi service on our first taxi trip into namma bay (Egypt) the hotel taxi crashed with all of my family on board it took another one & a half hour for the hotel taxi service to pick us up from the side of the road luckily no one was hurt but my son and wife were shaken, the same taxi service was to also complete the return journey, but when we got into the taxi to complete the return journey the police stopped it and impounded the car so had to get a local death ride taxi to return us back to the hotel it was like driving in the well known film. They also wanted to charge 80 dollars to extend the room, opposed to charging the Russians 48 ??!!! Just to cap our holiday off all the family had sickness and the squibs for 5 long days and so did most of the hotel. In conclusion the hotel is totally mis represented and a total waste of money. It should be down rated and furious that On the Beach lied to us big time .

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