Disgusting "Service"

On The Beach Holidays - www.onthebeach.co.uk
★★☆☆☆
2.1
30.0% of users recommend this

Forsyth404's review of On The Beach Holidays - www.onthebeach.co.uk

“Disgusting "Service"”

★☆☆☆☆

written by Forsyth404 on 27/05/2015

Booked my hotel and flights with OTB and got an email a week later telling me the hotel is fully booked. They offered me "Hotel Hell" for the same price, a whole star lower and a shopping trolley in the pool. (NO EXAGGERATION!!)

I cancelled my hotel costs but they wouldn't refund my flights which they had booked without adding baggage which was specifically asked for!!

I have tried calling on several occasions and got no response from them at all, on hold for 30 mins on two occasions (At 50p per MINUTE!!!!)

The online chat was non responsive either, just no way of getting hold of anyone at this shambolic company.

I have since booked direct with the hotel and EasyJet kindly added my baggage for less than what OTB were charging. Next time I will cut out the middleman and book direct with the Hotel and Airline.

There is no need to line OTB pockets as they do NOTHING to help.

Terrible.

Onthebeachholidays's Comment

Written on: 28/05/2015

Hi, I'm really sorry you were affected by a hotel change, this can happen from time to time and is completely out of our control. If a hotel supplier cannot fulfill a booking, they have to offer an alternative and you can either accept this, look for something else, or cancel your hotel element. As flights are non-refundable with the airline, we are unable to refund you this cost. I'm glad you managed to book a hotel elsewhere and I'm sorry you were disappointed with your experience - On the Beach

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