Poor customer service

On The Beach Holidays - www.onthebeach.co.uk
★★☆☆☆
2.1
29.6% of users recommend this

PiperWood's review of On The Beach Holidays - www.onthebeach.co.uk

“Poor customer service”

★☆☆☆☆

written by PiperWood on 27/04/2015

I booked a holiday with on the beach a few months ago. My husband works on/off shore. 2 weeks on 2 off. At the time we booked it worked in with husbands shift pattern. However due to falling oil prices he was paid off. He has since got a new job but his new shift pattern doesn't work in with holidays. We contacted otb to which we were told 10 days to get a reply, tho on the website it advises 48 hours max. So that's 1st complaint. As we fly out in May we need to know before 10 days as my husband flys back before then and he had to tell his hr dep on site of his holiday dates. after several messages back and forth with promises of details of costs involved within 24 hours which weren't adhered too! I eventually was advised of costs involved which were high. I advised I had to check with husband as it was expensive but would let you know next day. Now I work full time I have 2 kids and on my own 2 weeks at a time, which is fine but I DO NOT have time to go back n forth trying to sort out holidays. As you can imagine due to costs involved I would have to check this with husband. Due to the fact he works in North Sea signal is not great so I have to put everything in a txessage as we barely get a signal on phone and he can only get his tx messages when he is in a specific room on the rig between 8/10pm so can only contact him at these times! This whole thing has been an absolute joke and causing me a great deal of stress! Now when I phoned back this morning to book the new dates I was told my original request was closed. However only spoke to an advisor last night and advised him that I would be calling back to confirm this! So again I was told I had to put this new request in writing online and don't know how long it would take to get back to me! So again need to wait by which time prices can go up!! And really can't afford to pay much more !! What was supposed to be a cheap holiday has turned out to be a horrible ordeal and were not even there yet!! I wish for a refund and would not advise anyone to book with them as once they have ur money they couldn't care less about amendments

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