How far is the nearest beach? THERE IS NO BEACH.

On The Beach Holidays - www.onthebeach.co.uk
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NormanJB's review of On The Beach Holidays - www.onthebeach.co.uk

“How far is the nearest beach? THERE IS NO BEACH.”

★☆☆☆☆

written by NormanJB on 12/01/2015

Booked a beach holiday with on the beach with free upgrade to sea view villa at Vik Coral Beach Playa Blanca Lanzarote through On The Beach website.
I can't walk far so when I read "How far is the nearest beach?
This beautiful accommodation is located on the beach.". on their listing I thought ideal and with the free upgrade I booked a weeks all inclusive holiday.
On arrival we checked in and went to our villa only to find it was about as far away from the sea as you could get on the resort site and no seaview. we went back to reception we were told there were no Free seaviews and it was just a ploy to encourage bookings by the OTB website. they did say they would move us to a seaview when one came available in four days time. we went back to the villa and unpacked and went for a walk to see the beach. THERE IS NO BEACH just a pile of jagged volcanic rocks as far as you could see. Back to reception and were told that the website mislead you to get more booking but there was a beach about an hours stroll away at Playa Blanca 4 Kms away.
despite the lack of beach the resort was very good and we will go back as it was good value. the addition of a car improved the location.
On our return we emailed OTB to point out the error in their listing on their website also informed the person on their live chat line who didn't like being told and ended the conversation (3 times)
When we were researching another holiday in December Coral beach came up on our searches, One website was on the beach and believe it or not it still lists Vik Coral Beach as "How far is the nearest beach?
This beautiful accommodation is located on the beach." THERE IS NO BEACH.
we did book Vik Coral beach for two weeks but through "Low cost Holidays".
Moral is Don't believe On The Beach look at hotels on Google Earth to actually see the location. or better still find another holiday website.

NJB.....

Onthebeachholidays's Response to NormanJB's Review

Written on: 13/01/2015

Hi, I'm sorry that you feel that you have been misled by On the Beach, this was certainly not intentional. If a free upgrade was offered to you on our website then this should have been what you received at the hotel. We can look into this for you if you contact our customer service team - you can use the free live chat function on our website and we can look into why you didn't receive this.

In regards to the beach, we get all our information from the suppliers we use and they all state that the hotel is on the beach. I have also looked at other travel companies, including lowcostholidays and they also state that the hotel is on the beach. Thank you for bringing this to our attention however, as we have now altered the description on our website to say 'sea' rather than 'beach'.

I can assure you that none of the information on our website is to intentionally mislead and is taken in good faith from thew travel suppliers we use. Once again, I'm very sorry for any disappointment this caused you on your holiday. Thanks - Emily, On the Beach

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