Do not touch On the Beach - go to a reputable travel company

On The Beach Holidays - www.onthebeach.co.uk
★★☆☆☆
2.1
30.0% of users recommend this

Thorpe117's review of On The Beach Holidays - www.onthebeach.co.uk

“Do not touch On the Beach - go to a reputable travel...”

★☆☆☆☆

written by Thorpe117 on 12/09/2014

We would not use this company again. We booked a holiday in Crete earlier this year and as always I compared the photos of the facilities and especially the hotel bedrooms. For the holiday we chose there was only one photo on the website of a beautiful bedroom - this is what we were expecting to get. What we actually got was like a Butlins holiday camp - no disrespect to the hotel. We tried getting On the Beach to upgrade us without any joy and ended up paying the hotel an additional 270 euros to get the superior room we thought we had paid for. We were fortunate that we could afford to do this, many couldn't including a newly wed couple who were on their honeymoon.
The hotel told me that they did not contract with On the Beach for their "superior" rooms and had asked On the Beach several times in the past to remove the superior bedroom photo from their website as they had downloaded them from the hotel's website without permission and were giving customers a false impression - mis-selling in other words.
My advise is do not trust the photos On the Beach are showing on their website and go to another travel agent

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