Written on: 27/02/2014 by Cattus (1 review written)
Booked a trip to Spain through onthebeach. Was a nightmare from start to finish.
Turned up at Malaga airport- absolutely nothing on our paperwork to say where we were to be picked up for our transfers. Asked at the desk which displayed an 'onthebeach' logo and we're told to wait outside where the buses leave. Waited for half an hour before trying to ring the transfer company - costly!
They couldn't give us any further information other than the driver was looking for us- where??
Finally caught up with the transfer driver who claimed to have been waiting 2 hours for us along with other disgruntled passengers - not our fault..
Turns out he had been holding a sign inside the building (where we couldn't get back in once leaving) and there was a sea of other people holding these signs also.. He had picked up passengers from an earlier flight so had a very tense drive to the airport with some very ticked off people (aimed at us..!)
Didn't get dropped off at our hotel but half a mile away where we had to walk up a steep hill with our luggage.
Hotel was filled with locals who weren't too friendly..
Again, no information about the ride home. No communication whatsoever between onthebeach, the hotel or the transfer company
Will NEVER book again!
As rated by real users
" Top Class Holiday Experience " Read More
" Great Service " Read More
" WORST COMPANY EVER!!!!!! PLEASE DO NOT BOOK WITH THEM!!!!! " Read More
" Steer Clear " Read More
" Complaint not answered " Read More