Written on: 26/08/2013
DO NOT USE ONTHEBEACH.CO.UK !!!!!
They don't do their jobs properly and let you down last minute.
We booked a holiday 6 months ago, a month later I have rang the hotel myself to request a certain room on a higher floor etc. The hotel said they didn't have my booking !!! I rang onthebeach.co.uk and told them about this. They ensured me that everything was ok, that 'paper work is still processing' and that I shouldn't worry. I gave it 2 weeks and rang hotel again and nothing again. Rang onthebeach.co.uk AGAIN and was reassured AGAIN !!
Leaving it for 3 more months I have made another phone call, and same again. No reservation or booking under my name, reservation number, nothing ! Rang onthebeach.co.uk and was getting worried and angry. They reassured me AGAIN.
On the 23rd August 2013 ( nearly 6 months after booking, enquiring about a 'none existent cooking' and then reassuring me) onthebeach.co.uk have emailed me telling me about a mistake and a 'system error' 'technical error' about my booking. They have booked me into a hotel with a similar name, 70km away from the location, in the middle of nowhere.
After reading some reviews, I am glad that they informed me before my holiday, just imagine turning up at the hotel and the booking isn't there. However, after I told them 4 times that my booking wasn't at the hotel, being reassured and their customer service so terrible, I AM NEVER BOOKING WITH ONTHEBEACH.CO.UK !!!
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