do not book through On The beach

★★☆☆☆
2.2 / 5
34.3% of users recommend this

Guest's review of On The Beach Holidays - www.onthebeach.co.uk

“do not book through On The beach ”

Written on: 08/07/2013

Please do not ever book through On The Beach. I tried!!! they send an confirmation of your booking and in few hours they send another email asking for more money!!!! I wish I never booked through them. I want my money back and I don't know what to do now!!!

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Onthebeachltd's Comment

Written on: 09/07/2013

In all cases where customers choose specific holiday/travel arrangements from the options that are available on the website, they are effectively placing an order with our company.

Where we are unable to secure the accommodation/travel arrangements at the price shown on our website or where those arrangements are no longer available, our staff will make contact with the customer and outline the options that are open to them. If there is an increase in the price of the chosen arrangements you are therefore offered the choice of either not proceeding with your requested booking as no payment will have been taken or accepting the revised price.

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