Simply appalling company - avoid at all costs.

“Simply appalling company - avoid at all costs.”

Written on: 11/06/2012 by Keeptrying (1 review written)

I'm 58 years of age so I've had more than my fair number of chances to experience awful customer service but On the Beach has taken this to a new level! I have to change flight details and cannot do so over the phone or the "My messages" section of their web site. I have now sent over 10 e-mails with no reply from this ignorant bunch of jokers. I have made numerous calls to the 50 p a minute line again without actually getting through. In short they will not return calls or answer mails even when you use their systems! I actually spoke with a "sales agent" in an effort to speak to anyone at this company. She couldn't give a toss and offered no assistance whatsoever. Christ, if I treated my customers the way this company treats its, I would be out of business tomorrow. I sincerely hope this mob go under and that in some small way I have contributed to their demise. I have now been obliged to independently book 2 return flights at a cost of £150 because these low lifes refuse to acknowledge I exist. NEVER EVER have I received such appalling "service". Why oh why didn't I look at the reviews sooner. If I had I never would have booked with this pathetic excuse for a company. I will be complaining in the strongest terms possible to their trade authority and will advise as many people as I can never to use this despicable company.