How thick do you think I am?

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Guest's review of Olympic Holidays - www.olympicholidays.com

“How thick do you think I am?”

Written on: 30/08/2013

Trying to tell me that having to print out my own tickets and travel documents is "for your convenience" is irritating nonsense.

It is a very strange way to spell "we are too lazy/tight fisted/cutting our postage and staff costs/scared of going bust to print your tickets so if you really want to go on the holiday you've shelled out £900 for then do it yourself.

We're all used to having to do this sort of thing for companies these days but please don't pretend it is for the customer's benefit. I've travelled with you several times quite happily but it is infuriating to be told to do your work for you and then be told it is for my own good. Who do you think you are? Ryanair?

PLease change this idiotic wording.



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Olympic.holidays's Comment

Written on: 30/08/2013

Dear Client,
We’re pleased to hear from you and thank you for choosing your holidays from Olympic Holidays. Sorry that you take this view of our latest initiative. We certainly don’t think you’re “thick”. Emailing tickets does give greater convenience and flexibility to our clients who no longer have to wait for tickets (and other documents) to arrive by post, but can print them at their convenience. There is a cost saving to Olympic Holidays of course, but it is by cost control and savings like this that we are able to continue to provide great holidays at market leading prices for the benefit of you and all our other loyal clients. We hope you’ll continue to benefit from this and to holiday with us for years to come.
Best Regards,
Olympic Holidays

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