Hotel amazing, Olympic appalling

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Olympic Holidays - www.olympicholidays.com
★★★★☆
3.7
75.0% of users recommend this

Kernowchild's review of Olympic Holidays - www.olympicholidays.com

“Hotel amazing, Olympic appalling ”

★☆☆☆☆

written by Kernowchild on 16/07/2013

Booked after travelling with Olympic previously and chose Skiathos Princess Hotel. First and foremost the hotel and staff are amazing we were very happy with the accommodation, food and facilities. Sadly the same cannot be said for the service received from Olympic or their rep.
Before travelling we tried to book seats on the flight (a Thomson flight) and after waiting 40 mins on hold was told had to speak to admin, tried to email and got no reply and then when finally got through was told this was not feasible.
Flight was on time and good, we were met at airport and directed to cab and taken straight to hotel. That was the last contact we had with Olympic all week. No welcome pack or info apart from the standard folder in hotel reception.
Towards end of the week we decided to seek out the illusive rep to check pick up details for flight back, unlike all the other tour reps she did not come to the hotel and the meetings were held in a local bar off site. We were informed this was because she looked after 18 hotels and could not possibly get around to all of them! it became quite obvious that she was unaware we were here with Olympic and had pretty much fallen off her radar! You do not expect 24/7 attention from a tour rep but it would be nice to know they knew you were on holiday with them.
The night before our departure sadly it got even worse. We were lucky enough to stumble upon the Thomson rep who was visiting the hotel to seek out her guests and found out from her that there was a strike at the airport and our flight out was delayed. Upon calling the Olympic office we had to inform them of this situation and it took three or four calls that night and next day to get the right info, pick up and departure. Each time we were leading the info and Olympic were clarifying elsewhere.
In summary despite previous good experiences with Olympic we would not book again and upon reading other reviews on this site we would say it is a common problem with travellers to Skiathos with Olympic. Would not hesitate to come back here however next time will be booking with Thomson!!

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