Written on: 11/07/2013
hi , just got back from Turkey. We are a family of 4 our children being 16 and 17 years old. we stayed at sunlight gardens in Side . We flew with Thomas cook travel but our holiday was booked through Olympic . on arrival in Turkey in the early hours of the morning there was some problems over transfers to sunlight gardens. as we came out of the air port Thomas Cook were waving their board for Transfer coaches , BUT we then noticed an Olympic board being held . when we tryed to see if this was our transfer coach we began to get a bit worried over the lack of english speaking representatives to make sure that this was indeed our coach. to make matters worse no one seemed to know where our hotel was . after alot of turkish chatter and arm waving we were taken to a mini bus . we were a bit worried at this stage being no one could speak english. after about an hours drive we arrived at sunlight gardens. reception tryed to help and in broken english we got the impression from them we were expected to arrive the day before we actually did . Reception could speak very little english and we were eventually given a room key and led to our villa. from here on all was good , very pleased with our villa , free air conditioning , reception had put food and water in the fridge for our late arrival,what a very nice surprise . we stayed at sunlight gardens for one week , in that week we found the hotel staff to be 100 percent polite , helpful and friendly. the pool was fantastic , food was different every day and very good . bar staff and dinning area staff were there to help every moment you needed them . never had we had such excellent service . maids cleaned the room every day and were so smiling and friendly . our villa was a three story building with a balcony on every level ,we loved the fact we could vary where we wanted to sit and chat . i would highly recommend sunlight gardens to families of young and teenage children . also it would be an excellent place for older couples to relax and enjoy being waited on .Ok lets skip to the end of the holiday with a few negatives. we saw the Olympic rep by sheer luck in reception 5 days after we arrived . by this time we were lucky have been on excursions using the Thomas cook reps advice ( thank you ). anyway the Olympic rep wasn't that helpful . no applogies or any comments as to how our week had been . when we asked about our departure times he could not say, and passed this matter over to reception staff who i thought tryed their best to help us . in other words sunlight gardens staff excellent , Olympic rep NOT !! 4 hours before we due to depart sunlight gardens kind and friendly staff knocked on our door with our pick up transfer times, we were by this time starting to panic . Note here that Thomas cook already knew days before us when their transfer times were .
Had a lovely last evening at sunlight gardens, Turkish night with camel rides, market around pool area , belly dancing and of course the usual smiling friendly staff and good last evening meal before we left . BIG THANK YOU to sunlight gardens would deffinatley go back .
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Written by kate48