Written on: 23/06/2013 by mrspab (1 review written)
Good flight to Heraklion but on arrival found out we were booked into a different hotel but no one had told us. Our accommodation voucher was for the original hotel booked. Rep did apologize but was no help. She kept repeating that someone should have told us. We managed to sort matters out by the following day by phoning Olympic in London who gave us a number to phone in Crete. The advisor in Crete was most helpful.
Our stay at the Aphrodite Beach Club in Gouves was fantastic as it has been in previous years. Although the Rep promised to let us have complaint forms she never delivered them. Neither did she rearrange our taxi to Heraklion airport to collect us from the hotel where we were staying. Reception staff at the Aphrodite did this for us.
As rated by our community of reviewers
" Really great service. Always on hand to answer questions and reply... " Read More
" Simple and value for money deals " Read More
Written by Jeevanlal
" Scotland on 15 August 2016 " Read More
Written by VidishaS
" No customer service " Read More
" Great Service! " Read More