Myself, partner, my two children and daughter's friend booked a family connecting room at the Diamond Hill Resort in Antalya, Turkey in August 2013, costing over £4,000. Our accommodation was to be 2 connecting rooms - one being for myself and partner, the other room for my son, daughter and her friend. On arriving in the early hours of the morning, to our disappointment, we were given one family room! My partner was furious, the hotel staff couldn't give us another room as they were all booked and my partner ended up sleeping in the lobby on a sofa as not appropriate for him to sleep in the same room as my children, 2 of them being teenaged girls! Rang Ola the next morning. The staff were totally unhelpful, saying there was nothing they could do, to write a complaint on our return and another member of staff was so rude and insulting, I had to put the phone down! We had to pay an extra £350 on top of the £4,000 we had already paid for us to have 2 separate rooms! Since writing a complaint, Ola have disputed this, even though it says we booked a "family connecting room" on our booking form and they could only apologise! They haven't even offered us a reimbursement when it is clearly their error! I will persist with this complaint and if it means going to solicitors, then so be it. This mishap on Ola's part totally ruined our holiday:- not only having to pay out extra money which reduced our funds for trips etc but the sheer upset and inconvenience it caused my family. Shame on you Ola - I hope people take this review and the other reviews on board before booking with you! They might be cheap but PLEASE use a reputable agent to book your holiday with NOT Ola holidays!

booked hotel got put in a different one & now ola holiday's tops the worst ever company to book a holiday with, write a complaint as they asked me, no got back in touch. I am now waiting for my company to send me working near their office so I can call in personally & voice my opinion, cause if they think by not replying I tell them its not.

Booked with ola through teletext, no problems recieved all our confirmation within a few days could not fault them great price would recomend this company.

ok so I made a late booking, the booking process was fine. However, I never received any emails. Then they changed the hotel etc., and place , they did allow £50 off which I thought was ok but later thought otherwise. I had to phone Thomsons to get confirmation of the flight. We never got email confirmation from Ola, until I spent ages on the phone to them, to get them to send the confirmation, thankfully it arrived in time The hotel transfer was very do it yourself, to find the correct coach and where it was at the airport- luckily I speak Spanish. Transfer took hours, and then had to get the hotel to contact the transfer company next day to get return confirmed. Arrived at hotel with 9 year old, only to be told that although the flight was booked for 6/8/2013, there was no room at the inn !!! it was high season and we were told we would probably have to sleep outside ( it was now the middle of the night). Once again the hotel rescued us by finding us a room at their sister hotel, and getting taxi to take us there. As I said we did book last minute but they should be more professional, and also take note of all the complaints. I would also like to criticise their ad on teletext as it gives a local number - only reason I phoned them as it was local, and I thought any problems would be easy to sort out - what a joke. I would never use this company again nor even look at teletext holidays.

Booked for Santorini with OLA Holidays. They seemed cheap and cheerful the booking process was fine. Flights with Easyjet. They firstly cancelled our booking for no reason and they stated I had contacted them to do this. I had not. They couldn't offer me a reason or who had actually done this they reinstated the holiday and asked for £ 55 extra which I refused to pay. I said I would book rooms else where and claim my money back via VISA. All of a sudden they waived the charge. When we arrived in resort we had booked 3 self catering appartments for 6 people and only got 1 the other rooms were room only. I contacted them in resort via email and they simply contacted the hotel owner who said I was a bad man as we could all share a kitchen. Since then been trying to get some compensation out of them without luck. Sent off the small claims court letters today and have asked for a visa chargeback. Avoid this company rather poor staff.

Our flights where canceled due to French air traffic control strikes and Ola holiday only needed to provide a short letter to say they have not refunded any holiday money back to us so we could claim our money through our insurance company, as the insurance will happily pay out as long as Ola have not refunded the money back but after many phone calls and talking to the management they refused to issue any letter. We have now lost all our holiday money and my pregnant wife won't get her holiday before the baby is due. Thanks Ola holidays how long would it take to write or email a single sentence. I recommend using any other holiday company other than Ola they are only an ok company then when something goes wrong then they are a massive nightmare.

We booked a holiday in June 2013 with Ola Holidays. All inclusive to palma nova. 4 Adults and 3 Children. We had a great holiday no problems at all from start to finish. Would book with Ola Holidays again. Great price too.

Our family of four went to Mallorca with Ola Holidays, seven nights all inclusive in 2011. Couldn't have been happier with the hotel or the company who were friendly and professional throughout.

I booked my 25th Wedding Anniversary holiday with Ola Holidays at the fully inclusive Blue Sea Village resort in Stalis, Crete in May 2013. I later looked at the on-line reviews, I was worried to say the least. How wrong was I. Great communication in relation to the flight, transfer and accommodation booking. The holiday went without fault, flights were on time, transfers perfect and we had a great discounted and upgraded room holiday. Would definitely consider Ola holidays in the future.

My wife booked an holiday for Benidorm in october 2012 w/c 24/10/12.overall cost £920.00 stupidly she paid the entire bill.Within five minutes we realised i didnt break up from work until 27/10/12.Our mistake,i said to my wife,get back to them and tell them our mistake,me thinking at this point we were going to get whacked for an admin charge,so we phoned up and explained we were four days out with our booking,we didnt want to cancel,we wanted the same holiday,same hotel same transfers,everything the same just four days later.Well i didnt need to worry about the admin charge,ola holidays response was,youve booked it,you take it or leave it!remember this was all within about 10 minutes of our original booking.Because of work commitments i just couldnt get the dates we had booked.so we contacted our credit card company,useless(who said you have security with a cc? dont you believe it)Abta, toothless jokes.alas im 900 quid out of pocket.Beware these bargain basement cowboys,reputable TA might be more expensive but at least you have the security.i think.I would urge any one not to touch this bunch of pirates with a cattle prod.you will find it very expensive.

I have to write on my experiences with Ola holidays. I have used them twice and my partner once. There have been no problems at all. The staff have been friendly and have always either returned my calls or dealt with my enquiry promptly. I have always contacted the hotel direct just to confirm the booking. There has never been a problem with Ola making this booking or failing to enter my requirements. With this type of holiday Ola do email your boarding passes and other tickets which you have to download and print yourself which despite being a bit of a pain causes no real concern.