Not satisfactory

★★★★☆
3.8
75.0% of users recommend this

12linda48's review of Netflights www.netflights.com

“Not satisfactory”

★★☆☆☆

written by 12linda48 on 08/01/2014

I have used netflights many times, but my last experience is one not to be repeated. I tried to book a short break to New York on line, but difficulties with the website meant that I was contacted by phone. I was then told that the price shown on the website was not available by phone. After discussions netflights agreed to abide by the web price advertised. The flights & transfers were O.K. (apart from delays due to storms, which are not netflights responsibility). On arrival at the hotel we were told that there was no booking in our name & the hotel voucher was not valid. Fortunately they had a spare room, so we booked in & registered a credit card for the amount whilst it was sorted out. The outcome showed that we had been booked into a Comfort Inn in Michigan instead of New York! It was sorted & we were not charged any exptra, but it is an experience that I have no desire to repeat.

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