Having had a serious delay on our outbound flight of approx 26 hours and another thankfully much shorter one on our return I have been advised that we should be eligible for compensation. While we appreciate this was in no way the fault of Netflights, I wonder if you could advise me how I should go abut making a claim?
Thanking you in anticipation
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You practically answered your own question..:-)
If you got travel insurance , then you can claim. Netflights are with out a doubt the worse company I have ever had to deal with. They ow me a lot of money but they play very clever tactics and that's where you will find it difficult to claim anything back. As long as you know that everything is OK from your side , then you should have no problem, as long as you have travel insurance.
With Netflights, if it has got to do with money, then I wish you all the luck!!. They do not like giving there customers there money back when something goes wrong.
First and foremost, as far as I know, you are entitled to claim for compensation from the Airline involved, if your flight originated in the European Community. You must write to the airline cincerned stating your claim and the reasons behind it, with as much information as possible. If the airline prove difficult regarding your claim, then you can contact the Civil Aviation Authority who will assist. You most definitely do not have a claim against Netflights.
By the way, in response to a previous answer, I have dealt with Netflights for many many years and found them to be an excellent company with excellent customer service.