Good Customer Service !!!

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Jtwose9's review of Need to Travel - www.needtotravel.co.uk

★★★★☆

“Good Customer Service !!! ”

Written on: 19/07/2013 by Jtwose9 (1 review written)

It appears to me this company has a call centre in India or Manila but if they maintain their service standards, I will have no problems booking with them again. I called to check some options for flights to Auckland and I was given some options, rather than being force fed the CHEAPEST price only. The chap I spoke to was willing to listen rather than just speak. Once paid for, I got my E-ticket confirmation an hour later along with another email a few hours later from customer services checking if I had any special requests and if they were recorded by my booking agent at the time of the booking. Not a bad bit of after sales service, I was quite impressed by the company trying to make sure everything was in order after I had paid them.

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