on the whole i would have to say mercury holidays are good the tour was a pleasure the excursions very good and we fitted in so much in the time available Cusco puno lake Titicaca all excellent and the amazon was superb hotels were of a good standard and service excellent there were however a few minuses Avianca the airline mercury use for Peru and the amazon were woeful in total from the UK and back and during the trip we had 7 flights non left on time one was delayed six hours one was cancelled (WE HAD TO GET AFLIGHT THE NEXT DAY) which disrupted our itinerary one flight they left our luggage behind we had to go and get it the following afternoon and this is my only fault with mercury they were no help at all in doing this the guide was invisible never saw him even though we called several times for his assistance in the end the hotel reception made the call to find out the details of where to get it from so in summary very good holiday but if things go wrong would not expect to much from mercury

I would like to point out this hotel is not helpful to uk holiday customers,the breakfast is a joke 1 boiled egg a hard bread roll some thing resembling a cake every morning for ,,14 days evening meal slightly better but the same meals the second week as the first week we did not see the holiday rep the whole time we were on holiday ,he did not turn up at our hotel at all and could not be contacted with the telephone numbers given to us on arrival the hotel staff were not helpful at all they only tried to sell us there excursions at dreadful prices which we booked several ,but to our aghast the guides could not speak English only french or Arabic ,mercury direct have to look into this hotel before sending customers here NEVER AGAIN I'm a VERY VERY disappointed customer glad to be back home BE WARNED you uk holiday customers

Hi I am still on holiday in Marrakech at the assounfou appar hotel been here since 4th July and not had a visit from the holiday rep who was to meet us in hotel reception on 5th July at 1500hrsto tell us about our holiday and excursions no reply on phone number given we have had to rely on hotel staff to make our holiday bearable so disappointed ,the city of Marrakech is not the easiest to get round with no knowledge about it ,trying to read a map is just a nightmare,taking taxes every where is not on as it takes them ages to get you there and it is only in walking distance as we are pensioners very frustrating

This was my first time travelling with Mercury, so. with flight to Brazil cancelled for 19 hours we tried to contact Mercury for assistance but nobody helped us and basically left us to fend for ourselves. If things go well it's probably a great, bargain travel company. Be prepared and warned. Rio and Buenos Aires 4th June 2017. Phil

We booked Mercury holiday to Malta in May 2017 although the holiday was fine as regards hotel and private transfer the holiday rep did not give us full particulars of the two tours we booked. First tour to Gozo was fine but she omitted to tell us that the second tour we booked to Comino also included going to Gozo as well. The transport arrived 30 mins late we travelled to Sliema and we all instructed to travel on a different ship to the one we had booked on. This ship was nearly full so had difficulty finding seats had to sit inside. We were told that it would be a cruise around the island but were not informed that it would be stopping off and picking up passengers in St Pauls Bay which is nearer to our hotel. It then proceeded to drop off passengers in Gozo before continuing to Comino after booking the power boat ride around the caves of Comino we went back on board for our lunch and were then in formed we would be travelling back to Gozo to collect passengers then back to Comino to collect the passengers who had disembarked earlier. Had this been explained we would not have booked this trip at all. My friend then had to phone the office to ask for the rep to call so she could discuss this. She was then informed she would be at another hotel and we could go and see her there. My friend obviously was not happy with this and insisted she call to our hotel, no apology was given and no help whatsoever.. I would certainly visit Malta again but would not travel with Mercury.

I queried the affect of the travel ban by certain countries on Qatar Airlines and asked how this would affect my holiday to the Maldives. Emailed them on the 6th June '17 - NO RESPONSE! Terrible customer service

We arranged a holiday to Madeira through Mercury and found the whole experience very efficient from the original booking, being met at the airport, the transfer to our hotel etc. Everything went very smoothly up until our flight home was cancelled (due to fog at UK airport). The only thing we would say is that it would have been good to have had some advice as to what to do in this event. As it happens the transfer took us to the airport as originally planned and it all got sorted there. Would be very happy to use Mercury again for other holidays.

We have just in November returned from our MERCURY HOLIDAYS 25 day Grand Tour of China.....Our Hotels were Top Notch ...Every one of them very impressive with lots of Freebies toothebrush, toothpaste, comb, shampoo, slippers.... condoms in some hotels !.Our English breakfast every morning was very comprehensive....Our Tour Guide was a very pleasant young man , always accessable and knowledgable and reliable..Our local guides were the same with lots of local knowledge, every one of them were charming..We saw some wonderful places....The pace was a little taxing for myself but my husband took everything in his stride....I had to miss a few local excursions because of an upset tummy.... The mid day and evening meals were eaten in a variety of Restaurants..The lazy susan revolving glass in the middle of the table was always used....proving unpopular with our small group of twelve....we are not used to this system in Europe , but when in Rome......Your plate and your bowl is small you have to select food from the dishes in the middle many times during your meal and very often what you wanted was the other side of the table.....so before it reached you most of it could be gone...I especially had trouble being a Vegetarian who doesn't like Tofu....I had lost nine pounds when I returned home There are a lot of vegetable dishes as China is Bhuddist and a lot of people don't eat meat, but I couldn't face vegetables when I returned home...I'd overdosed...... The places that we visited were a Wonderful and unforgettable succession of ancient Masterpieces ....enough to satisfy the keenest Culture Vulture.....The country is very clean and the people extremely friendly. They have a great community spirit which can be seen constantly in the Parks and open spaces...There's always something going on....There are lots of European toilets to be found if you look to the end of the row, but the practice is no paper down the toilets which can make a bit of a hum....Toilets that I visited were mostly clean but there are a lot of squat toilets....These flush exactly the same as ours....again when in Rome..... The weather was because of the time of year Oct/Nov was not too hot...Shanghai was steamy and overcast as was Chengdu....We started to get some good weather on the four day Cruise on the Yangze River..We had a huge cabin..Deck Five( we upgraded ).Good food free Coke Beer etc with our meals..Interesting tours from the boat some included....When we got to Guilin the weather was very warm lovely blue sky and continued that way until Beijing where although sunny was chilly... We had three internal flights which our admirable Guide made trouble free...We also travelled from Xi'an to Beijing overnight for twelve hours on the train...We upgraded our sleeper and had our own bathroom and a larger compartment with an armchair and table, other travelers chose to stay with the standard sleeper, very difficult when you have to include your luggage which had to be stored at the end of each bed , there wasn't anywhere else to keep it . The beds were very hard...Stewards will bring you coffee but if you have your own tea bags and cups... there is always the hot water machine in the corridor....our Hotel in Beijing was near the Olympic Park ...had lovely sliding screens instead of curtains...another magnificent Hotel....The two days touring the sites in Beijing were very full....The Theatre shows were lovely....We found the hardest days were The UNESCO Stone Forest ( absolutely gruelling for me ) and the Tours of the Forbidden City....Our guide arranged for one of our group to hire a wheelchair for the day , it cost him about twenty pounds....All in all a Wonderful One off Experience.. Leaving us to admire what China has achieved over the last few Years....Thoroughly enjoyed the whole experience....but found twenty five days away from home a long time........

I have been using Mercury holidays for over ten years now. I decided to leave a review as I am aware that the majority of people leave a review when they are dissatisfied with their experience , so I thought I would even it up. I am a great believer that you get what you pay for and I don't think Mercury are any exception.I am on holiday at the moment with Mercury , I am staying at the Royal Apollonia hotel in Cyprus.I have a lovely sea view room and have been staying here on half board for three weeks .The hotel is 5 star and I am very satisfied with the hotel, the transfers , and the communication prior to the holiday.The holiday cost about £1200 and I believe it well worth it.I am also aware that this company has no single suppliments which must make holidays a lot more cost effective for the single traveller. I have also stayed at slightly less exaulted hotels/ apartments in Cyprus - The Jasmine hotel comes to mind, again with Mercury.I also stayed here for three weeks.The cost was only about £500 half board for 3 weeks , it was good value for money and I would call it a no frills family run hotel with pleasant staff.When you pay £500 for three weeks which includes meals you don't expect5 star luxury. All the hotels I have stayed in with Mercury have been good value for money and I have been very impressed with the transfers from the airport to the resort, often we have had a taxi to ourselves or a small minibus. I would recommend this company and will be booking my next holiday with them upon my return.

Holiday booked for 8 people to Abu Dhabi in December, price quoted in writing deposit paid. Three months later cheque sent through the post to refund deposit,with a letter stating due to human error unable to honour holiday. Hotel and airline still have rooms and seats booked in our names, sure this is not legal. Do not book with this company

Having never heard of mercury but no people that have used them before I thought I would try them and all I can say is they were first class easy to book the holiday they printed the boarding passes which was a god send as only have a IPad on arrival at destination a taxi took us to the hotel and the same on the way home prices very competitive will I be using them again certainly as already looking

Excellent tour once we had recovered from 20 hour flight delay in Sao Paulo due to inefficiency of TAM airlines. Tour manager was excellent as were the local guides and 4x4 drivers in The Atacama desert.Hotels were of a reasonable standard but the little surprises such as an amazing lunch on the Bolivian salt flats were great. Two excellent train rides especially between Puno and Cusco. Well paced tours to Lake Titicaca and Machu Picchu.

Absolutely fabulous trip - animals everywhere, superb lodges, excellent food, wonderful guides, very well organised although a hiccup at the beginning with no contact numbers. However a truly wonderful experience and a real dream come true. Lots of travelling over bumpy roads so a good back support needed but wonderful memories. The Great Migration in the Serengeti is the most amazing experience. It's going to be a hard act to follow. Very good value for money especially as I was a 'Single' traveller and a vegetarian but was very well looked after - totally spoiled in fact.

Brochure states 4 stars(****). This place is not even 2 Stars(**). There is very little or no choice in the restaurant, any vegetables are out of a tin. The staff are very rude. Many other guests also remarked on this. The two reps. are were of no help. When new Quests arrived they were very quick to sell excursions (commission) but otherwise no help whatsoever. My return transit to the airport was 45 minutes late. The rep. had his phone turned off. Rather worrying. I got to the airport with not very much time to spare. I DONT MIND PAYING. I CANNOT RECOMMEND ANYTHING OF THIS, INCLUDING MERCURY HOLIDAYS.

We returned from this hotel on 6th January. It was booked as an all inclusive 2 weeks. This was a lie all we had in our room was two bottles of water a day and did not get that on five days until we rang reception to complain. The bedroom was ok but the food was rubbish. The only meat we had most of the holiday was liver 1inch long and chicken bits cooked in water or tiny chicken wings The Christmas gala dinner was rubbish and inedible. To be fair after complaints New Years meal had Lamb and chickens that were on a spit. We complained to the customer relations but nothing was done we also complained to the Mercury Rep and all three couples filled in complaints forms. My husband and I booked a two week holiday, We did not get to the hotel until 10 -15 sat night and had trouble getting a cu of coffee as our room was not in the main hotel tomakematters even worse we were picked up at 1.20 am on Wednesday 6th Januuary to go to the airport so we did not get 14 nights and have had no apology or any communication from Mercury Holidays at all. There is no chance we would ever use that Company ever again and would not advise any body else to.The best meals in this hotel were the breakfasts and after complaining they offered to put the drinks in the fridge that should have been there daily all three couples refused on the 5th Jan but they filled it anyway that night it was all too late.

Long awaited holiday on my to do list it was well done and organised by mercury fabulous hotels, itineraries and guides couldn't have had better holiday recommend it to everyone

Have recently returned from the 15 day tour of china with Mercury. The information received prior to travelling was very poor, and there were endless mistakes made in the paperwork. Once we arrived in China and were met by our tour guide, our opinion changed completely. The whole tour was excellent, the hotels and cruise exceeded our expectations in everyway. He adjusted the tour well and we saw everything in the best way possible.

I booked a holiday with this company last year had terrible trouble problem trying to get my easyJet boarding pass as Mercury had passed on a completely different name to them, vowed them I wouldn't go with them again, however relented and booked another holiday this year, I was on the phone would you believe to some totally incompetent member of staff for over 4 hours (you read right)apparently I was her first customer she could barely understand English she was clearly out of her depth, however I eventually got the holiday booked, now once again I have attempted to book and printout my passes etc. with easyJet and after trying for three hours it will not accept me. Next time I go to a more professional company and airline.