MercuryDirect Reviews - www.mercury-direct.co.uk

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Latest Reviews

★★★★★

“China Discovery Tour”

Written on: 28/06/2015

I have just returned from this tour and what a fantastic tour. The flights were excellent with China Eastern with one flight cancelled because of serious thunderstorms over Beijing. The guide was absolutely brilliant and made the tour. Nothing was too much trouble for her and she was a lovely person who looked after each one of us as a special individual. The food was fabulous and so much better than UK Chinese food that I have had. The sites were excellent and the explanations first class… Read Full Review

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★★☆☆☆

“Awful honeymoon trip”

Written on: 18/06/2015 by Haellaenn (1 review written)

Booked through Mercury Direct for a 25 day tour of China to celebrate our honeymoon. We had paid for this with wedding gift money from friends and family, and had topped it up with savings. The discriptions on the Tour Dossie are misleading, and wrong in places, with long drives, little time at attractions, and a sub standard boat on the Yangzte River Cruise. Requests to the guide were ignored, and we did not get the double bedded room as requested through Mercury and the guide until we… Read Full Review

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★★★★☆

“Super”

Written on: 03/06/2015 by McFadden298 (1 review written)

We saw a holiday to Dubai advertised in a Sunday paper. From start to finish of the booking procedure and the staff at Mercury were so helpful and friendly. Our hotel was super and everything stated in the ad. Would definitely recommend and would definitely book again through Mercury Direct. Thank you… Read Full Review

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★★★☆☆

“Omissions from descriptions”

Written on: 02/06/2015

Having just returned from a Mercury holiday we wrote to the company with some concerns about the resort in Paphos and received a letter in return, which, although apologising for the fact that we were disappointed in some areas, didn't really address the points we raised. We feel they could be more honest in their descriptions. For example, the only breakfast available was continental, and it would have been useful to know this in advance. There was no mention of the resort being a fair… Read Full Review

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★☆☆☆☆

“stranded”

Written on: 09/05/2015 by guat (1 review written)

Flights not booked for homeward journey to UK bags sent to a different airport, contacted mercury beginning of April still waiting for a reply. Seems they don't care less… Read Full Review

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★★★★★

“reverse itinerary ”

Written on: 05/05/2015 by DenisseThomson445 (1 review written)

just got back from Vietnam, absolutely fantastic experience, loved every minute of it, the colours, smells, culture, and overall experiences many different aspects of this wonderful country, We as a group have only one small complaint, We have to be out of our rooms by 12 O'Clock noon, and our flight wasn't till 1 o'clock in the morning, this would of normally be fine but there was no pool, or gardens, and we got taken to the airport with 5 hours to waste and sit around, Maybe if the… Read Full Review

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★★★☆☆

“Discover China..with Mercury Direct. .good and bad”

Written on: 03/05/2015 by Stimmy (1 review written)

We went on a Mercury Direct Discover China 10 day tour. There where good and bad. The good was the hotels and the tour guide. The bad was was the food and using China Eastern airlines. The tour guide as very organised and could not do enough. The hotels where all good and the breakfast was great. Where they cut corners we in the places they organised for dinner and tea. Love Chinese food but this was definitely low cost. Out of 6 flights with China Eastern airlines 4 out of 6 flights where… Read Full Review

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Babysal's Response to Stimmy's Review

Written on: 30/05/2015

On the same trip without the Hong Kong extension so no delay on any of our 4 flights. Have to agree with the food comment It was food for the masses It could be better as it is so cheap £3 will buy youa banquet, If you want western food eat your breakfast it can be expensive to eat out weastern style if you had the time as you are up at 7.30 and fed and watered back to hotel by 9pm. IF you like your wine find a supermarket (not a great choice) Came back detoxed Fab time well worth it cant fault it

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★★★★★

“Essence of India and Treasures of Kerala”

Written on: 22/04/2015 by Chedio46 (1 review written)

We have recently returned from a fantastic holiday in India, it surpassed all our expectations, our first week was in the North, covering Delhi, Agra, Jaipur and Ranthambore, the hotels were excellent choices. Our tour guide always made sure that everything was in place at all the attractions we visited making waiting time minimal. Our second week we travelled South to Kerala where the hotels and food was so diverse, we stayed on a reed houseboat, had a small apartment, a very very large room… Read Full Review

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★★★★★

“Splendours of Vietnam tour ”

Written on: 23/02/2015 by savo13 (1 review written)

Splendours of Vietnam WOW After cruising for our main holidays for a few years we decided to try something more adventurous.. We booked with Mercury direct to visit Vietnam and were concerned from the minute we had booked whether or not it was right for us as we are both senior citizens although very fit and well. The day came to travel and our concerns immediately vanished. From the minute we landed in Vietnam we were looked after like VIP's. We only saw our suitcases when we first went to the… Read Full Review

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★★☆☆☆

“Abandoned by Mercury on disastrous outward journey.”

Written on: 18/02/2015

Paid Mercury Direct nearly £2000 for an escorted tour of Kerala In Jan 2015. Air India flight suffered engine failure and we returned to make an emergency landing in Budapest. As Air India does not use Budapest we were not allowed any further than a holding area without enough seating, access to one lavatory and no access to food or water, and surrounded by armed police. We were given no information for 6 hours and then waited another 4 for a relief 'plane to arrive. We then sat on the 'plane… Read Full Review

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★☆☆☆☆

“Inexperienced staff !!!!!!!”

Written on: 17/01/2015

Mercury direct put homeworkers with no experience what so ever on the telephone to sell after 2 weeks training !! I've worked in the travel industry for over 20 years and ran many successful stores and I would NEVER allow a member of my staff on the counter or telephone in this period!!! Training before you can deal with customers instore with help to hand is in excess of 12 months depending on the individual and I quote they are instore with at least 3 full qualified members of staff on hand… Read Full Review

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★★★★★

“Fantastic value China tour”

Written on: 19/12/2014

My husband and I went in a 16 day Wonders of China in November, we also booked 6 nights in Hong Kong to be added on at the end of the China trip. We had the most wonderful guide on our tour, Max, who was so knowledgeable, humorous and exceptionally helpful and patient. We did a lot of travelling by coach, cruise ship on the Yangtze River, plane and the bullet train. Max, our guide made the whole tour work like clockwork. Included in the tour price was all our meals. There were only a few… Read Full Review

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★★★★★

“Great holiday!”

Written on: 11/11/2014 by Arianaj325 (1 review written)

My wife and I had a wonderful holiday to the Almyra in Cyprus for two weeks and we loved it. This is our 5th trip with Mercury and we are delighted by the service we get, the hotels that we have stayed in are always nice, the prices are great and overall, from the booking to coming home, we haven't ever had any trouble. Will continue using for many trips to come. Collin … Read Full Review

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★☆☆☆☆

“Extremely poor service”

Written on: 01/08/2014 by DonnaHolbrook398 (1 review written)

Booked a china tour with them for 3 people!,, what a poor service they can,t count and have send 3 invoices so far and all were wrong, Mercury get staff that can use a calculator! Poor staff attitude. I will never use them again and will tell all my friends not to use them. hope you go out of business soon… Read Full Review

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★★★★☆

“helpful staff”

Written on: 24/07/2014 by GandCL (1 review written)

We have yet to go on holiday but want to acknowledge the helpful staff at Mercury resolving an issue we had with our booking. The problem could have meant us having to cancel our holiday but they were very friendly and helpful and the issue was resolved with a positive outcome… Read Full Review

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★☆☆☆☆

“Misleading web and not very friendly staff”

Written on: 20/07/2014

I ended up having to book my holiday elsewhere due to the rude nature of the staff member that I encountered on the phone. I couldn't believe the tone of her voice and I didn't appreciate being laughed at for my lack of travel prices knowledge. Reluctantly I took my business elsewhere and especially after she told me that their prices on their website 'aren't necessarily right'. Such a shame as their website does look so promising. I did like that they are open long hours and much of the… Read Full Review

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★☆☆☆☆

“Misleading ”

Written on: 26/06/2014 by Butler433 (1 review written)

Just book a holiday with Mercury Direct, when booking made it was with Air Malta and included luggage at 20kg. When checking online noticed no baggage so contacted to be advised although it was Air Malta when I booked the flight is now a franchise with Monarch and no baggage and they are trying to charge £86 to add baggage.Paid £3,000 for this trip and feel ripped off by Mercury Direct as I have not received what I booked and they are stating they are correct but I know what I was booking… Read Full Review

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★☆☆☆☆

“MERCURY DIRECT - NEVER AGAIN”

Written on: 23/06/2014 by Churchgc122 (1 review written)

Just booked a holiday with Mercury direct paying the full price as advretised on their website. got booking cinformation through staight away and all confirmed. 48hrs later I got a phone call from the company to say that I would have to pay another £200 as they stated the airline had put their prices up. Checked with the airline who advised me that there had been no increase in their fares, so went back to mercury with this information. Company totally refused to budge on the situation and… Read Full Review

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★☆☆☆☆

“Very bad service”

Written on: 26/03/2014 by unshiftedken (5 reviews written)

Booked holiday with Mercury Direct 18/9/2013, then in January 2014 found out I would not be able to fly. Contacted Mercury Direct directly to see if I could change the holiday to a later date told this would not be a problem as long as I did it before the final payment was due. Contacted them 25/3/2014 and was told I could not change it because the airline would require hundreds of pounds and Mercury would want more money as well.Contacted airline who told us this is not true and there could… Read Full Review

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★★☆☆☆

“bella vista hotel 4star”

Written on: 15/01/2014

the hotel require upgrading and your description in the brochure does not reflect a true image of the hotel. We found the senior manager rude and obstructive he refered to the hotel guest as visitors and the maltese people who came into dinner on Saturdays and Sundays as the hotel guest these people were rude and use to push into the front of the bar queue as there was not sufficient staff on the bar,we also had to go into the cellar conference rooms for our meals. these rooms were cold,no… Read Full Review

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