MercuryDirect Reviews - www.mercury-direct.co.uk

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Latest Reviews

★★★★★

“Fantastic value China tour”

Written on: 19/12/2014

My husband and I went in a 16 day Wonders of China in November, we also booked 6 nights in Hong Kong to be added on at the end of the China trip. We had the most wonderful guide on our tour, Max, who was so knowledgeable, humorous and exceptionally helpful and patient. We did a lot of travelling by coach, cruise ship on the Yangtze River, plane and the bullet train. Max, our guide made the whole tour work like clockwork. Included in the tour price was all our meals. There were only a few… Read Full Review

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★★★★★

“Great holiday!”

Written on: 11/11/2014 by Arianaj325 (1 review written)

My wife and I had a wonderful holiday to the Almyra in Cyprus for two weeks and we loved it. This is our 5th trip with Mercury and we are delighted by the service we get, the hotels that we have stayed in are always nice, the prices are great and overall, from the booking to coming home, we haven't ever had any trouble. Will continue using for many trips to come. Collin … Read Full Review

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★☆☆☆☆

“Extremely poor service”

Written on: 01/08/2014 by DonnaHolbrook398 (1 review written)

Booked a china tour with them for 3 people!,, what a poor service they can,t count and have send 3 invoices so far and all were wrong, Mercury get staff that can use a calculator! Poor staff attitude. I will never use them again and will tell all my friends not to use them. hope you go out of business soon… Read Full Review

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★★★★☆

“helpful staff”

Written on: 24/07/2014 by GandCL (1 review written)

We have yet to go on holiday but want to acknowledge the helpful staff at Mercury resolving an issue we had with our booking. The problem could have meant us having to cancel our holiday but they were very friendly and helpful and the issue was resolved with a positive outcome… Read Full Review

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★☆☆☆☆

“Misleading web and not very friendly staff”

Written on: 20/07/2014

I ended up having to book my holiday elsewhere due to the rude nature of the staff member that I encountered on the phone. I couldn't believe the tone of her voice and I didn't appreciate being laughed at for my lack of travel prices knowledge. Reluctantly I took my business elsewhere and especially after she told me that their prices on their website 'aren't necessarily right'. Such a shame as their website does look so promising. I did like that they are open long hours and much of the… Read Full Review

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★☆☆☆☆

“Misleading ”

Written on: 26/06/2014 by Butler433 (1 review written)

Just book a holiday with Mercury Direct, when booking made it was with Air Malta and included luggage at 20kg. When checking online noticed no baggage so contacted to be advised although it was Air Malta when I booked the flight is now a franchise with Monarch and no baggage and they are trying to charge £86 to add baggage.Paid £3,000 for this trip and feel ripped off by Mercury Direct as I have not received what I booked and they are stating they are correct but I know what I was booking… Read Full Review

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★☆☆☆☆

“MERCURY DIRECT - NEVER AGAIN”

Written on: 23/06/2014 by Churchgc122 (1 review written)

Just booked a holiday with Mercury direct paying the full price as advretised on their website. got booking cinformation through staight away and all confirmed. 48hrs later I got a phone call from the company to say that I would have to pay another £200 as they stated the airline had put their prices up. Checked with the airline who advised me that there had been no increase in their fares, so went back to mercury with this information. Company totally refused to budge on the situation and… Read Full Review

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★☆☆☆☆

“Very bad service”

Written on: 26/03/2014 by unshiftedken (5 reviews written)

Booked holiday with Mercury Direct 18/9/2013, then in January 2014 found out I would not be able to fly. Contacted Mercury Direct directly to see if I could change the holiday to a later date told this would not be a problem as long as I did it before the final payment was due. Contacted them 25/3/2014 and was told I could not change it because the airline would require hundreds of pounds and Mercury would want more money as well.Contacted airline who told us this is not true and there could… Read Full Review

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★★☆☆☆

“bella vista hotel 4star”

Written on: 15/01/2014

the hotel require upgrading and your description in the brochure does not reflect a true image of the hotel. We found the senior manager rude and obstructive he refered to the hotel guest as visitors and the maltese people who came into dinner on Saturdays and Sundays as the hotel guest these people were rude and use to push into the front of the bar queue as there was not sufficient staff on the bar,we also had to go into the cellar conference rooms for our meals. these rooms were cold,no… Read Full Review

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★★★★☆

“salamis bay conti hotel stay”

Written on: 15/01/2013 by vjchohan (1 review written)

just got back today 15-01-2013 from North Cyprus and stayed at the Salamis Bay Conti.Must agree that it is not 5 star but is a great place to stay at.The all-inclusive deal was great.The food was fine and always hot.The variety was extensive and hear it is even greater in the summer.The only thing is there was no ice-cream.The rooms were clean and any complaints were dealt with straight away.The beer and alcohol drinks were not bad.Before booking my holiday I read alot of reviews and thought I… Read Full Review

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★☆☆☆☆

“Prices never as published”

Written on: 02/01/2013 by Margaretc45 (1 review written)

just tried to book a sea view room at diplomat in sliema, Malta. Advertised £6 ppm which makes £252 total, told it would actually be £352 due to a "system error". This is not the first time that prices have not been as in brochure… Read Full Review

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★★★☆☆

“salamis conti hotel is not mercurys usual excellent...”

Written on: 13/09/2012 by sylvier (1 review written)

we have just returned from the salamis conti in north cyprus. please mercury review the dining experience or lack of it and the poor quality food. we always travel with your company and have always been more than satisfied but the food in this hotel is awful and usually cold. try eating cold pasta. this is not a 5 star to your usual standard, staff do not speak english and are totally disinterested. we are booking with you again for sri lanka 2013 and know we will not be complaining about the… Read Full Review

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★★★★☆

“Good in parts”

Written on: 30/03/2012

We used Mercury for our trip to Sri Lanka. First the good bits about using Mercury. They are flexible and able to provide any number of days holiday you require with a multiple number of different flight options. Price competitive. We also had an excellent Mercury representative in Sri lanka The not so good bits Sri Lanka was introducing a visa system and the level of information we received from Sri Lanka was poor. We had a problem in Sri Lanka and the mercury rep was fine but the Mercury HQ… Read Full Review

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★★★★★

“great holiday with mercury direct”

Written on: 21/03/2012 by paulletts (1 review written)

we have just returned from a fantastic holiday in brisbane.we stayed at surf parade resort on the gold coast.The hotel was lovely and our apartment had everything.A big thank you to all the staff at Surf Parade and at Mercury Direct. 10 out of 10! … Read Full Review

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Jjcath's Response to paulletts's Review

Written on: 05/12/2012

Thank you so much,just surfing the net and did not even know we had these reviews,so happy you had a great time and i have to say I have never been dissapointed with our Mercury Guests, I can even go so far as to say "we become friends"
Cathy Manager at Surf Parade Resort

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★★★★★

“Holiday in Malta”

Written on: 04/10/2011 by billatinver (1 review written)

My wife and self would like to thank Mercury Direct staff in Malta for making our holiday in Malta an experience that neither of us will forget in a long time, the representatives and tour guides that are employed by Mercury are second to none and we would highly recommend Mercury to anyone thinking of visiting Malta. Our thanks and gratitude go out to Francis Hill representative for the advice given on what and where to visit and his help in arranging the tours for us even more so for the… Read Full Review

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★★★★★

“Excellent Tour Operator!”

Written on: 21/09/2011

I travelled with Mercury Direct to Malta last week and stayed in the Plaza Hotel in Sliema. I was thoroughly impressed with the company from start to finish. We were met on arrival by really friendly reps who showed us to our private taxis and took us to the hotel. Even though the hotel was 3* it felt more like 4*. The rooms were modern and clean, and the hotel had a really cute cafe / restaurant right on the seafront promenade. The holiday was really good value for money and everything was… Read Full Review

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