Diabolical

Lowcostholidays.com - www.lowcostholidays.com
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ygRankin366's review of Lowcostholidays.com - www.lowcostholidays.com

“Diabolical”

★☆☆☆☆

written by ygRankin366 on 25/05/2016

Have booked with Low Cost Holidays previously but won't be using them again. Firstly booked and paid for a hotel to Hurghada in January only to be told days before we were due to go in April that the hotel was not available. They offered us another hotel which I thought I better accept as time was getting closer to our departure date. I rang LCH and spoke to an advisor and asked if I would receive another email with the new hotel voucher She actually swore on the phone as she thought she had muted it! I did pull her up about her language and she told me I didn't need a hotel voucher. Anyway I insisted so she emailed me one. Arrived at the hotel only to be told there was no booking. It had been cancelled the day before. Had to phone the UK on our mobile and must admit the staff for the in resort dept were helpful. Turns out we were booked in to another hotel so had to get a cab that took half an hour to get to. Got to that one and no people. Nearly deserted so refused to stay there. Got in touch with LCH again (mobile phone calls and not cheap). Spent half a day in the hotel room waiting for someone to phone back and sort it out. Eventually got a cab back to the first hotel and were able to start our holiday. They did refund the cab fares and gave us 1 night compensation but it was not worth all the stress and hassle as we were only there 8 days and basically lost two days out of our holiday. What a company. I won't be using them again.

Lowcostholidays.com's Comment

Written on: 26/05/2016

Hi there,

Firstly, please accept my apologies for any of your inconvenience. Please let me explain that is not our standard practise as we always care to provide the best service for our customers and that's extremely disappointing for me to hear about the service you've received from us and for the difficulties you've faced. Once again, I'd like to sincerely apologise for this unpleasant situation I hope regardless of this you've spent a nice time away.

Kind regards,
The lowcostholidays Team

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