written by BernieBB on 30/04/2016
Queried the price difference in flights and when I queried this on the phone, they did not pricematch and was told the extra £18 was for the ATOL protection as I was booking a "package", but lowcost are registered in Spain and ATOL cover does not apply, Spanish regulations apply!
In the end booked direct flights with Easyjet and the room separately to get the hotel we wanted.
On a previous occasion about 5 years ago booked a small villa in portugal in a hotel comlex and on arrival was gien a 1 bed studio flat. Our confirmation e-mail showed i had booked and paid for a villa, but lowcost had booked a studio flat for us. The Hotel wre brilliant and simply invoiced lowcost for the difference.
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Lowcostholidays.com's Response to BernieBB's Review
Written on: 01/05/2016
Hello,
Thank you very much for taking your time to contact us here. Please let me explain that ATOL refers to flights and may results from your airlines policy. I'm really sorry for your confusion. As we're a Spanish based company we have a Spanish equivalent, which fully complies with Package Travel Regulations and is also a subject to UK law. This means the same financial protection and certainty of your rights.
I'm also very concerned to hear about the issue with your accommodation booking on the previous holiday. I can assure you this is not our standard practise and I sincerely apologise for this inconvenience. I'm glad that everything has been sorted out for you and I hope your upcoming holiday will be hassle free and fully relaxing.
Kind regards,
The lowcostholidays Team