DO NOT BOOK WITH THIS COMPANY!!!!!!!

Yesterday, me and my boyfriend wanted to book a holiday to Dubai, we decided to book with Low Cost Holidays as it was the cheapest deal. We did our booking online and we was redirected to the booking page with a warning message saying that the billing address and the address on the bank statements did not match, even though we was shown this message the money was still took out my boyfriend's account. My boyfriend rang Low Cost Holidays straight away and was told that there was no booking and to ring bank and speak to the finance team. After we decided to ring the bank and see that the money had gone to Low Cost Holidays, which it had! We rang back again to see if any sort of booking had gone through, we were told to wait twenty minutes as it can take that long for a booking confirmation to occur. We then rang back for the third time to be told we need to ring the next day. My boyfriend then rang the company and we were told that the confirmation can take 48 hours, yeah right! So he rang again and demanded that the money will be put back into his account, and guess what? The money is still not in his account. We have been offered no compensation for the inconvenience of any kind of apology! DO NOT BOOK A HOLIDAY WITH THESE THEIFS!!!!!!!!!!