Albus Hotel Amsterdam

Lowcostholidays.com - www.lowcostholidays.com
★★★★☆
4.0
80.0% of users recommend this

Guest's review of Lowcostholidays.com - www.lowcostholidays.com

“Albus Hotel Amsterdam”

★★★☆☆

written by on 19/12/2015

There was 3 couples on this trip as it was two of our friends 25th wedding anniversary, when we arrived at the hotel we found out that there was only 2 rooms booked for us, one couple was offered another hotel, but as we are all friends and didn't want to be separated we decided that the we would have to share the 2 rooms, we did get 3 rooms for the remainder of our trip, but feel that this should not of happened. The hotel was actually very nice and would stay again.

Lowcostholidays.com's Comment

Written on: 19/12/2015

Hello,

Thank you very much for taking your time to contact us here. I'm really concerned to hear what has happened to you. As we always aim to provide the highest level of service, this is not our standard practise. I can imagine it caused you an inconvenience, so I sincerely apologise.
Review Centre doesn't allow us to post our contact details, however if you'd like to make a formal complaint, please follow the directions from our website and 'Contact us' tab.
I unreservedly apologise once again and I hope regardless of this you've enjoyed your stay in Amsterdam.

Warm regards,
The lowcostholidays Team

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