Could be better!

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Brogant241's review of Lowcostholidays.com - www.lowcostholidays.com

“Could be better!”

★★★☆☆

written by Brogant241 on 03/09/2015

We had a fantastic 7 day all inclusive holiday in Malta. However, things with the admin side could have been better and avoided.
1: having made our booking ,we were asked to email over our passport details to a specific email address so that details could be input into Air Malta bookings. This did not happen.
2: we received an email a week prior to our departure date stating that we had to "check in" online . We were unable to do this.
3: at the time of booking we requested vegetarian meals. This was confirmed by email by the staff member who made our booking. Having checked the website "my booking" it stated nothing had been booked / requested.

I emailed the above issues over and was told " sorry!"
When we arrived at the airport we were told we should have checked in online and issued a boarding pass and the person who told us it was " ticketless" was stupid and didn't know what they were talking about.
We were lucky to get food as the airport staff advised we request the meal as soon as we got on the flight.
Come on Lowcost team these are simple things.

Lowcostholidays.com's Comment

Written on: 03/09/2015

Hello,

I'm seriously concerned to hear about the issues you faced during the booking. I would like to apologies you unreservedly for all the hassle and assure you that it's not a representative of our usual level of service. Please be advise that your feedback will be passed on to avoid any fuss like that in the future.
I really hope that nonetheless you spent some nice and relaxing moments.
Once again please accept my sincerest apologies.

Kind regards,
The lowcostholidays Team

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