apartments not booked

Lowcostholidays.com - www.lowcostholidays.com
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jen24's review of Lowcostholidays.com - www.lowcostholidays.com

“apartments not booked”

★★★☆☆

written by jen24 on 07/07/2015

I booked my holiday in september 2014 for june 2015 the only part of the holiday that was booked was the flight,no transfer no apartment we got moved while we where away to another apartment that was not even in the place we had booked. We booked a apartment with multiple pools and slides to be moved to somewhere that didnt even have a pool.Ihave complained to lowcost and a received a email saying it would be four weeks before i get a reply it has now been 4 weeks and still no reply so complained in another email still waiting.

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Lowcostholidays.com's Response to jen24's Review

Written on: 07/07/2015

Hello,

I'm really concerned to hear about the issue you've faced. I can assure you that this is not our standard practise, so I'd like to sincerely apologise for that. Our Customer Relations department is deeply investigating every complaint, so it may take up to 28 days to get the reply. If you'd like me to take a look into that for you, could you please let me know your booking reference using 'contact via email' button.
Again I apologise.

Kind regards,
lowcostholidays

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Jen24's reply to Lowcostholidays.com's Comment

Written on: 07/07/2015

contact via email button not working but booking ref is 6854258

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Jen24's reply to Lowcostholidays.com's Comment

Written on: 07/07/2015

contact via email button does not work

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Lowcostholidays.com's reply to Jen24's Comment

Written on: 08/07/2015

Please contact us on OnlineAnswers (at) lowcostholidays . com

Kind regards,
lowcostholidays

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Jen24's reply to Lowcostholidays.com's Comment

Written on: 08/07/2015

no response again have resent original email again to customer relations

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Jen24's reply to Lowcostholidays.com's Comment

Written on: 07/07/2015

6854258 ref number

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Lowcostholidays.com's reply to Jen24's Comment

Written on: 08/07/2015

Hello,

Thank you. They should reply you within 28 days.

Kind regards,
lowcostholidays

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Jen24's reply to Lowcostholidays.com's Comment

Written on: 08/07/2015

i sent the complaint 29 days ago still waiting

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Jen24's reply to Jen24's Comment

Written on: 09/07/2015

after 30 days i have had a response and thankyou to lowcost for sorting my problem out

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Lowcostholidays.com's reply to Jen24's Comment

Written on: 10/07/2015

Hello,

I'm sorry that it took so long, but it's good to hear that everything has been sorted out for you.

Kind regards,
lowcostholidays

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