Too little too late

Lowcostholidays.com - www.lowcostholidays.com
★★★★☆
4.0
From 10215 reviews
80.0% of users recommend this

195O'Rourke's review of Lowcostholidays.com - www.lowcostholidays.com

“Too little too late”

★★★☆☆

written by 195O'Rourke on 21/04/2015

Was advised of flight cancellation less than 20 hours , tried to get through too your company only to be told that customer service was closed until 9 o'clock the following morning ,whilst I understand that it was the air flights fault, how much nicer would it have been if customers who booked total holiday through low cost holiday could have had contact with customers. if myself and the other three people who had booked also could have got through we could have confirmed a few things with low cost and got an alternative flight through a different company and not lost 2 nights out of 5 nights holiday , so we had to go through monarch on the Saturday lost 2nights of our 5 nights holiday all because we could not get through until the following day too confirm a few things I do feel that if any problems occur keep customer care lines open to help people isn't that what customer care means?

write a review

Lowcostholidays.com's Comment

Written on: 21/04/2015

Hello,

I am really sorry to hear this has happened to you. I can assure you this is not our standard practice and we always try to provide the best service we can. Your feedback is very important to us, as we can use it to improve our service for the future. I will pass it to relevant department.
Once again I am very sorry. I hope that despite of this situation you had nice holiday.

Kind regards,
Magda P

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!