Don't bother, hotel good, but customer service appalling!

Lowcostholidays.com - www.lowcostholidays.com
★★★★☆
4.0
80.0% of users recommend this

Jeffrybobblesbombom's review of Lowcostholidays.com - www.lowcostholidays.com

“Don't bother, hotel good, but customer service appalling!”

★☆☆☆☆

written by Jeffrybobblesbombom on 27/01/2015

When I booked , I foolishly omitted a code that entitled me to £40 discount. When I realised a couple of hours later, I sent a message on their web site ( it was Boxing Day otherwise I would have telephoned). I heard nothing so sent an email on 6/1/15. I then went on holiday on the 11/1 and on my return (18/1) contacted them to see what was happening. They denied me ever getting in touch on 26/12 and have now refused to "honour" the discount code they sent me! Oh the holiday itself was really good and we'll go back as the hotel was really good but we won't be booking with low cost holidays that's for sure!

Lowcostholidays.com's Response to Jeffrybobblesbombom's Review

Written on: 27/01/2015

Hi,

I am sorry to hear that you were not happy with our customer service and I will pass your feedback on. I am pleased that despite the above you had a good holiday.

Kind regards,

Jenny

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