Hotel was booked - shared with strangers

Lowcostholidays.com - www.lowcostholidays.com
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King13's review of Lowcostholidays.com - www.lowcostholidays.com

“Hotel was booked - shared with strangers ”

★☆☆☆☆

written by King13 on 14/08/2014

Me and 2 friends Arrived at hotel which was over booked were given the choice between no room and sleep on sun loungers or share a 5 bed room with a another group of three.
We had to choose the safer of the two options in terms of our belongings and general safety and share with the other group.
We were given a room for five that was only big enough for four, we had 4 towels between 6. We did not receive another bed for the entire duration of the holiday, even though we asked daily. The hotel said it was not there fault, the travel companies do this to them all the time they cannot help. We were given 1 key between the two parties and so had to organise out holiday around these strangers.
I would not book a holiday with low cost again, it is disgusting how they could let this happen, not once but regularly as others in the hotel had told us the same thing happened to them.

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Lowcostholidays.com's Response to King13's Review

Written on: 15/08/2014

hi,

We are sorry to hear about the experiences you had on your holiday. We can understand that you would be upset and frustrated and we apologise for any inconvenience caused. Unfortunately we are unable to give out email address' on support centre. If you could message us on our Facebook page, providing your reference number, we will be able to direct your complaint to the relevant department and have this investigated for you.

Again we do apologise for the inconvenience and the experience you have had.
Kind Regards
Toni

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Lowcostholidaysrippedmeoff's Response to King13's Review

Written on: 24/10/2014

Please join our campaign on Facebook and share your comments on Lowcost holidays ripped us off - make everyone aware of how bad this company is and how it treats its customers so poorly - thanks

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