Not a Package Holiday

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Guest's review of Lowcostholidays.com - www.lowcostholidays.com

“Not a Package Holiday”

Written on: 13/08/2014

First time using low-cost holidays, straight forward booking, no problems , thought we were booking a package however when confirmations came through everything appeared to be separate, discovered we were flying with Ryanair which meant that we had to check in on-line and print our own Boarding Cards !! which was okay on outward journey , however it meant that we had to print our return Boarding Cards while we were on holiday which was most inconvenient having to get access to internet & printer. Our transfers were also included in the "package" however there were no details on the Transfer Voucher as to where we got the bus in Palma airport for transfer to resort, spoke with a bus driver requesting assistance who was unable to help us and 45 minutes later after running around all the buses and being directed to a help desk in the airport it turns out that the first driver we spoke with was in fact the driver of our bus !!
Over all these little hiccups were minor & we had lovely holiday , however in my opinion if Low Cost Holidays are advertising package holidays , all relevant documentation should come from them ie booking cards and all relevant information supplied ie location of transfer buses

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Lowcostholidays.com's Comment

Written on: 14/08/2014

Hi,

Thank you for your feedback. We are sorry to hear that you had such a problem with your transfers. If you could provide us with your reference number we will be able to look into this for you. I am unable to give out email address on review centre, so if you could send us a message via our facebook page we can look into this for you.

We are glad to hear that overall you had a great holiday.
Kind Regards
Toni

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