Written on: 09/07/2014 by Asando (2 reviews written)
After reading reviews of lowcost I booked a week holiday to lanzarote for all my family, booking service was excellent, the representative efficient and friendly , then after several weeks the airline cancelled the flights and advised us, at this point I contacted lowcost and asked them to rearrange flights, lowcost told me I needed to contact the airline directly as they ( even though they booked it) couldn't deal with the airline? I explained I had booked through them and as an agent I expect them to offer an alternative ( they did not offer any , only a refund from low cost) I now have to arrange flights and try and get a hotel with dates to suit. I have emailed customer services multiple times asking for assistance with NO response , I have found secondary addresses and still NO response.
For anyone booking and needing any customer service do not book with this company as they take your booking and then ignore you , better book it yourself or with a repuatable company
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