Written on: 11/06/2014
I booked the holiday. I had to change it due to work circumstances. I was on hold ... without ever speaking to anyone .... from 4.40 to 5.20 !!
When I did get through, they were great, helpful, efficient, and polite. I have to compliment their staff, lovely friendly and helpful, maybe they should have a few more of them to try to cut down on that hold time... that hold.... unbelievable!
Maybe it was the time I rang, because I had to ring again the next morning, about 10.10am and I was only on hold for about 10 minutes.
When you ring them, you must have a touch-tone telephone.
The hotel was exactly as they said. I was very happy with the holiday.
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