Not a happy camper

★★★★☆
3.9 / 5
80.6% of users recommend this

StefanC's review of Lowcostholidays.com - www.lowcostholidays.com

“Not a happy camper”

Written on: 10/05/2014 by StefanC (1 review written)

All I wanted to say was that I incurred a name change fee of €160 as a result of the incorrect name "TBC" being entered by the agency on my flight details which also meant that we the passengers were unable to change the name online and after trying to contact them to alert them about the issue but subsequently failing to get a response we had to pay the fee of €160 to the airline. The airline feels that lowcost were at fault and should reimburse us to the amount of €160.
Also the shuttle bus which brought us from the airport to the apartments took almost 3 hours for a 45 minute journey.

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Lowcostholidays.com's Response to StefanC's Review

Written on: 11/05/2014

Hi

I apologise for the experience you had with your booking. Please can you provide you booking reference and we will look into this for you. Alternatively please e-mail us on online answers.

Kind regards
Jo

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