dissapointed

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CamilaKehoe's review of Lowcostholidays.com - www.lowcostholidays.com

“dissapointed”

Written on: 27/04/2014 by CamilaKehoe (1 review written)

very dissapointed. booked our honeymoon(flight + hotel bed and breakfast) to barcelona via lowcost. everything was smooth until we arrived in barcelona to check in the hotel where we were advised that our reservation was cancelled and had no rooms available!!! i had to call lowcost from holiday and it took forever to find a solution for the first day to our honeymoon become a disaster. lowcostholodays then gave us 2 options for either a refund or find alternative ( at this point we were without shelter), so of course i was looking for a alternative hotel. eventually we searched by walking around a great hotel on the main street of la ramblas as low cost couldnt find us any hotel nearby. so after 4hours of tiring ourselvs out we managed to be in a even better hotel and started our honeymoon holiday. with pretty much the first day wasted we were only provided with a refund. we are looking to go venice hopefully in june, but surely will not go with lowcostholidays as i do not wish to have the same experience.

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Lowcostholidays.com's Comment

Written on: 27/04/2014

Hi, we were sorry to hear that you had a bad experience on your recent trip with us,
please forward your concerns to the customer relations team.

Many thanks

Andi

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