A dissapointment so far.....

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AshleighMc87's review of Lowcostholidays.com - www.lowcostholidays.com

“A dissapointment so far.....”

Written on: 11/04/2014 by AshleighMc87 (1 review written)

Found a great deal to Dubai, booked online and paid in full. A day later due to spelling mistake in a surname, called lowcost and recified the mistake and the fee was paid in full (was charged £155 for the pleasure), to which I am yet to receive a receipt.

I understood this was fine now until I logged in online and it says there is an outstanding balance of £378.00? No explanation of how this balance has come about? As far as I was aware we are fully paid up!

I have emailed lowcost twice and tried to call them but "due to a high volume of calls, they are unable to take my call"

I await their response......

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Ashleighmc87's Response to AshleighMc87's Review

Written on: 11/04/2014

Booking ref: 6661479

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Lowcostholidays.com's Response to AshleighMc87's Review

Written on: 14/04/2014

Hello,

I'm sorry to hear that you are having trouble. Please provide us with your booking reference and someone can take a look for you.

Many thanks
Georgina

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Ashleighmc87's reply to Lowcostholidays.com's Comment

Written on: 14/04/2014

Hello Georgina, my reference is: 6661479

I look forward to hearing from you.

Regards
Ashleigh McIntyre

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Lowcostholidays.com's reply to Ashleighmc87's Comment

Written on: 16/04/2014

Hi Ashleigh

I have tried to call the lead passenger on this booking. Please can you advise the best time to call.

Thanks
Jo

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