Written on: 23/02/2014
My holiday was booked through low cost holidays, on a price buster 4 star holiday. i was informed 2 days before traveling where my hotel would be, the Hotel Punta del Rey, Santa Cruz. The staff were very friendly whilst booking my holiday, but once this was completed and having contacted them once again, with regards to information on the resort, The hotel is in the middle of no where, I was told that the beach was near the hotel, yes it was, but far from sandy. (Volcanic ash). I also asked about the centre and I was told that there was a shopping centre there, Guess what.... there wasn't.. My transfers were also booked through low cost holidays at 83 euro's and on confirming this the price suddenly escalated to 143 euro's. The food at the hotel was barely luke warm and that was every meal, the sweets were the same every evening with a different topping. I would certainly not recommend this hotel to anyone unless you intend to stay were you are. Not a holiday that I would like to repeat.
Not a happy customer.
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