Written on: 15/02/2014
I accidentally booked the wrong London hotel so phoned to change and spoke to an non UK adviser who just didn't understand that London was a city - she kept asking where the city was when I repeatedly told her the city was in the hotel title!!! She was absolutely useless - I think they keep you hanging on so they collect more money on the 10p per minute charge.
I have used low cost holidays in the past very satisfactorily but NEVER NEVERE NEVER again!.
As rated by our community of reviewers
" Easy and fast. " Read More
" Good value " Read More
" Downtown hotel arrangement " Read More
" EXCELLENT SERVICE by the person I dealt with " Read More
" Perfect as per usual. " Read More