Disgraceful & awful

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Merionne's review of Lowcostholidays.com - www.lowcostholidays.com

“Disgraceful and awful ”

Written on: 13/11/2013 by Merionne (1 review written)

Booking ref 6490702. Don't trust this company. I haven't even gone on holiday yet and I'm stressed. I'm going tomorrow thu 14 nov and I just checked us in on line and says no baggage included when it clearly said on the website and the woman who sold it to me that luggage was included. Spoke to a 'did I wake you up?' Woman called Vicky to query this. She told me luggage was not included. She spoke to her supervisor and they will have to listen to the conversation and get back to me at some point although I fly out tomorrow morning. Thankfully I recorded the conversation and have a screen shot of what was bought and clearly said luggage included. No reassurance that someone will call me today, no apology for any inconvenience. I had to ask whether she had my number! Now I'm going to be fretting and worrying all day. She said go ahead and write the review so I did. Please don't book with them. I thought I'd take a leap of faith and go with them as I'm planning to take more trips away with my boyfriend for valentines and for our birthdays in April but no chance. I should have stuck with thomas cook. Lesson learnt. I don't normally care to write reviews but this one had to be written. First break in 3 years, hasn't even started yet and it's going wrong.

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Merionne's Response to Merionne's Review

Written on: 13/11/2013

After I wrote a review on trust pilot they resolved the issue. It's funny how I get an apology over the internet but not on the phone telling me they've paid for the checked luggage. Anyway we'll see how this holiday goes. I still probably wouldn't book with them again though because of the worry that I had all morning.
I'll write a review when I get back on Sunday and hopefully it will be positive ish. Oh and I've also found out they don't do data protection very well. When they called me an hour ago, she still didn't do any security checks to see if it was me she was talking to!

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