After a dissapointing start

★★★★☆
3.9 / 5
80.7% of users recommend this

Guest's review of Lowcostholidays.com - www.lowcostholidays.com

“After a dissapointing start”

Written on: 07/11/2013

I booked a holiday over the phone and found out that lowcast holidays had used my middle name as my surname. Despite this, after contacting lowcost their represenative sorted out the problem quickly and without fuss. I was impressed with the fast service and the polite way that this error was dealt with



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Lowcostholidays.com's Comment

Written on: 07/11/2013

Great Feedback!

Thank you very much for this review. we really appreciate you taking the time to write so nicely about us. What is particularly pleasing is the way that the agent in question dealt with your issue. The fact this impressed you enough to take the time to write a review really does speak volumes for the service you received, and this is the kind of impression we want to leave all our customers with.

wishing you a pleasant holiday, and we look forward to welcoming you back as a valued customer very soon.

kind regards
marc

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